DISH Network L.L.C.
DISH supports more than 150 In-Home Service (IHS) offices that deliver DISH products and services to customers across the country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles including Technicians, Resource Planners, Analysts, Training and Quality Assurance Reps and Management to deliver the industry's best products and services.A successful Quality Assurance Specialist will have the following:Excellent written and verbal communication skills.Basic computer skills; basic electronics and/or audio/video knowledge is helpful.Strong customer service skills; friendly, approachable and motivated with a strong work ethic and high degree of integrityMust maintain an expert level understanding of satellite system technology and processesAbility to stand for long periods of time on a ladder, lift over 70 lbs at times, crawl into small spaces, work in all climates and remain within the individual weight requirement of 275 lbs.Willingness to work flexible schedules including weekends, holidays and eveningsHigh school diploma or GED required; college or technical/vocational school a plus.What’s in it for you?$47,617.86 / yearDISH provides our technicians with paid training, uniforms, cutting edge tools, a fuel card, and a vehicleHighly independent work with unparalleled promotional opportunitiesComprehensive benefits package including complimentary DISH Network service, paid time off, medical, dental, and vision insurance, 401K, employee stock purchase program, and tuition reimbursement The Quality Assurance Specialist is responsible for all QA training and execution in the specific region. Other responsibilities include:Spot-check installations via telephone and physical customer visits to assess the quality of work being performed by local Satellite TV Installer / Technicians Responsible for identifying and resolving potential work quality issues to resolve customer satisfactionSchedule customer appointments for Quality Assurance InspectionsEnsures adherence to quality assurance guidelines to ensure 100% customer/client satisfactionAssist efforts to educate technicians on the latest products and applications to achieve high quality serviceResponsible for monitoring and reporting to the management team any safety or performance issues regarding all installations #CB2 Additional Info Job Industries Customer Service
DISH Network L.L.C.
Website : http://about.dish.com
Three people – Charlie Ergen, Candy Ergen and Jim DeFranco – were hauling an enormous C-band TV dish antenna via pickup truck to a customer in remote Colorado. In the early 1980s this was one of only two dish antennas owned by the developing new business. A powerful gust of wind whipped up, blowing the antenna off its trailer and into a roadside ditch. There goes half of the company. Summed up as a bad day in the infancy of DISH, the founding trio overcame this setback to build what is now a Fortune 250 company that employs thousands and serves millions throughout the nation – a seemingly unlikely future on that blustery day.