Job Details


Company name
Johnson & Johnson Services, Inc.

Bentonville, AR

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Johnson & Johnson Customer & Logistics Services, a member of Johnson & Johnson's Family of Companies, is recruiting for a Global Manager, Customer Logistics located in Rogers, AR.


& Johnson Family of Companies touches more than a billion people's lives each day through our health care products and services, our corporate giving, and the volunteer efforts of our employees. The Johnson & Johnson Group of Consumer Companies develop and market beloved brands that address the needs of consumers and health care professionals worldwide. Our portfolio ranges across several distinct business units: Baby Care, Oral Care, Compromised Skin Care, Beauty, Feminine Care, and Over-The-Counter (OTC) products.

Johnson & Johnson Customer & Logistics Services (CLS) is a global Supply Chain organization that supports operating units across all of the Johnson & Johnson Family of Companies.

CLS strives to deliver an exceptional customer experience through leading critical customer facing-functions such as distribution and transportation. In addition, CLS oversees critical business enablers, including how we gather and manage supply chain master data, safe and secure supply chain practices, product identification standards, and market/channel access capabilities. CLS supports all three sectors of Johnson & Johnson: Medical Device & Diagnostics, Pharmaceutical, and Consumer Products. This team is represented in multiple countries, and continues to grow globally in both visibility and responsibility. The CLS team reports to Johnson & Johnson Supply Chain and partners closely with groups throughout the

supply chain organization

The Global Manager, Customer Logistics is a customer-focused

position and you will

Lead logistics integration between Johnson & Johnson and our key consumer retail partnership

Create supply chain value by working with our retail partners, the sales organization, Collaborative Planning Forecasting and Replenishment team (CPFR)

Be accountable for the achievement of our key customer supply chain initiatives.

Achieve stated performance goals

Develop key relationships with both internal and external customers and leveraging data to provide customer insight and direction into the J&J organization

Be a key member of the Customer Logistics Team, while leading and developing a matrix team of colleagues. This role reports to the Global Director, Customer Logistics

Lead matrix team of international order, CPFR and logistics associates daily tactical immersion to improve On Time in Full, CWT, DCFR, RIS, order touches, etc.

Develop and drive a strategic customer logistics plan: Lead and/or participate on key cross functional


Coach, train, mentor the team including development planning; succession and performance planning cycles

Lead customer penetration and relationship management and peer / Industry benchmarking

Provide all levels of Supply Chain support to Sales in excess of $500M business across International Consumer sales via collaborative meetings; Joint Business Planning interaction, and as the key Go To On-site Global Logistics expert


A Bachelor's Degree is required. A focused degree in Supply Chain Management, Business or related field is preferred. An advanced degree is preferred.

A minimum of eight (8) years of

relevant business experience is required

A minimum of five (5) years of experience in customer service, forecasting, inventory management, supply chain management, logistics and/or materials management is required.

A minimum of at least one (1) year of experience in directly supervising/managing others is required

Proficiency with Microsoft Office,

specifically Excel is required

Experience in global work

environment is preferred

Project management experience is required, PMP and/or FXP certifications is preferred

Working knowledge of an ERP system is required, SAP is preferred

Knowledge of Manugistics, E3 Marketplace, or other forecasting/inventory management software packages is


Knowledge of Retail Link is


Experience building visualizations

within Tableau is preferred

Experience in healthcare products

is preferred

Experience working with Retailers

is preferred

Strong analytical/problem solving, communication and collaboration/relationship management skills is required

Certifications in APICS, CPIM, RILA and/or RSCC are preferred

Ability to work effectively in a highly cross-functional organization is required

Ability to work independently with

little direct supervision is required

Fluency English is required, fluency in Spanish and/or Portuguese is preferred

Position is located in Rogers, AR with ability to travel of up to 35% domestically and internationally is


Primary Location

United States-Arkansas-Bentonville

Other Locations

North America-United States-Arkansas-Rogers


J & J Consumer Inc. (6101)

Job Function

Customer Service

Requisition ID


Job Requirements

Company info

Johnson & Johnson Services, Inc.
Website :

Company Profile
Caring for the world, one person at a time... inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. Johnson & Johnson was founded more than 120 years ago. Since then, we’ve brought the world new ideas and products that have transformed human health and well-being.

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