Job Details


Company name
Time Warner Cable Enterprises LLC.

New York City, NY

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Providing our customers with an optimal shopping experience is our #1 priority. The HBO Shop Sales Ambassador is responsible for generating sales by engaging and connecting with customers.


The Sales Ambassador is responsible for enhancing the customer experience by maintaining a neat, clean working and shopping environment.

Execution of all HBO Shop operational processes including: shipment processing, stockroom maintenance, replenishment of sales floor, recovery of the sales floor, markdowns, signage and cash wrap maintenance, as well as maintaining merchandise presentation standards throughout the store are also key responsibilities of this position.


Creates a positive, welcoming experience for customers (Joyful, Social and Approachable)

Drives customer service and increases sales.

Understands Fashion and Trends /Knowledgeable of HBO Shows/ Strong Communicator.

Ensures that merchandise and store are easy to shop and accessible to customers (Self Starter/Able to make Decisions / Problem Solving)

Contributes to a positive working environment (Respectful / Responsible / Team Oriented)

Demonstrates a customer first mindset and is accessible at all times to ensure every customer has a great experience.

Connects with customers by asking open-ended questions to assess needs and make relevant merchandise suggestions.

Inform customers on our product, offers, promotions and HBO Programs such as: Game of Thrones, True Blood, and GIRLS.

Speaks with knowledge and confidence to customers about styles, fit, fabrics, price and trends.

Drives store sales by suggesting additional items to customers to meet their needs and wants.

Processes customer transactions efficiently and accurately.

Understands working in a corporate like environment and must conduct themselves professional manner at all times.

Consistently provides support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.

Executes all operational processes effectively and efficiently including: shipment processing, replenishment, recovery, markdowns, signage and cash wrap processes.

Ensures the stock room is neat, clean and organized at all times.

Supports the store visual presentation by upholding standards throughout the day.

Maintains the sales floor and cash-wrap areas to meet shop standards.

Completes any assignment directed by a Management that services the customer and achieves efficient store operation.

Upholds data integrity guidelines when counting inventory, processing shipment and cashiering

Must have experience with POS systems, Microsoft Word, Excel and Outlook.


Must have a high school diploma.

Previous 3 to 4 years' experience in retail preferred.

Ability to demonstrate professionalism on and off the sales floor.

Must have experience with POS systems, Microsoft Word, Excel and Word.

Ability to receive feedback and take action when appropriate.

Ability to follow written and verbal instruction and meet deadlines on tasks/projects.

Ability to lift and carry 30 lbs.

Ability to maneuver around sales floor and stockroom and climb ladders.

Ability to meet work schedule availability requirements.

About Us


America's most successful premium television company, Home Box Office delivers two 24-hour pay television services-HBO ® and Cinemax ® . HBO continues to take advantage of the latest technological innovations with advancements that include the availability of HBO programming online though HBO GO SM and MAX GO SM , as well as HBO On Demand ® and Cinemax On Demand ® in HD. Just as HBO is a company noted for its commitment to excellence in the products and services it delivers to consumers, it makes the extra effort to create a work environment in which fairness, equity, trust, and individual responsibility are valued. HBO is committed to retaining and recruiting skilled and motivated employees, placing a priority on qualified team players who contribute to the diversity of their workforce. HBO offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, flexible spending, a commuter benefit program and tuition reimbursement.

HBO is an equal employment opportunity employer. HBO does not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. HBO also prohibits harassment of applicants or employees based on any of these protected categories.


Company info

Time Warner Cable Enterprises LLC.
Website :

Company Profile
In the late 1940s, entrepreneurs using simple antennas and Army-surplus coaxial cable created the country’s first cable television systems and revolutionized the way Americans watched TV. More than 70 years later, Time Warner Cable (TWC), the second largest cable provider, owns and manages advanced, well-clustered cable systems throughout the United States. Time Warner Cable offers cutting edge digital technology, a rich range of home entertainment and information choices for the whole family to enjoy, and superior service that demonstrates customer satisfaction is our number one priority.

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