Job Details

Hotel-Front-Desk-Agent

Company name
Penn National Gaming, Inc.

Location
Hobbs, NM

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Your daily responsibilities include

Ability to deliver exceptional guest service at all times.
Communicate with all departments regarding in house VIPs and any special needs.
Maintain an up to date working knowledge of all Zia Park amenities as well as any special events.
Promote and sell special hotel programs, special rate packages, and upgrades when appropriate.
Issuing and processing Marquee Rewards players\u2019 cards
Maintain house bank and handle all checks and cash according to Zia Park policies and procedures
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
Be knowledgeable of all emergency procedures and company policies
This person must have good communication skills as well as the ability to lift, pull and push a moderate weight.
Responsible for taking reservations and accurately inputting into the computer system.
Answer inquiries of room rates, outlets and room locations.
Interact with Hotel Sales Manager on bookings.
Keep up to date with knowledge of phone system.
Handle all guests\u2019 special requests in a professional manner.
Complete all necessary projects by the assigned times. Complete documents as directed and to specifications.
Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment, and travel directions
Greets, registers, and assign rooms to guest.
Stock items in the retail shop
Tender items for sale in the retail shop
Maintain a neat and clean work station

Other duties as assigned by management
To be successful in this position it will require the following skill set
QUALIFICATIONS

Must be a minimum of 18 years of age. 
High School diploma or equivalent
Six months related experience and/or training preferred; or equivalent combination of education and experience. 
Must be proficient in Microsoft applications (Excel, Access, Word)
Must be able to read and write in English and have good verbal communicating skills.
Basic math skills such as adding, subtracting, fractions, decimals, percentages etc.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

PHYSICAL DEMANDS
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, ability to adjust focus, and peripheral vision.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

The noise level in the work environment is usually moderate.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions.   
Exposure to unrestricted second-hand smoke in guest areas.

Company info

Penn National Gaming, Inc.
Website : http://www.pngaming.com

Company Profile
Company Profile Penn National Gaming, through its subsidiaries, owns, operates or has ownership interests in gaming and racing facilities with a focus on slot machine entertainment. The Company presently operates twenty-six facilities in seventeen jurisdictions, including Florida, Illinois, Indiana, Iowa, Kansas, Maine, Maryland, Mississippi, Missouri, Nevada, New Jersey, New Mexico, Ohio, Pennsylvania, Texas, West Virginia, and Ontario. In aggregate, Penn National's operated facilities feature approximately 31,000 gaming machines, 800 table games, 2,900 hotel rooms and 8.8 million of property square footage.

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