Job Details

IT-Systems-Engineer

Company name
The CBORD Group, Inc.

Location
Ithaca, NY

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The IT Systems Engineer will join the Information Technologies team under the direction of the IT Manager.  The IT Systems Engineer I will be responsible for the design, and implementation of CBORD’s IT systems infrastructure ensuring the highest levels of availability, performance, and security.  This individual will be a member of a talented team of Systems Engineers that demonstrate superb technical competency in supporting the configuration, management, and overall operational readiness of network systems.  This individual will also be responsible for providing troubleshooting, and fault-finding services in an environment with multiple operating systems and configurations. The position will support the Business Applications department assisting callers with computer / network related questions.  This individual will be responsible for mentoring helpdesk staff in the areas of product functionality, operation, and troubleshooting.  This individual must provide feedback proactively and effectively with team members and management. Essential Duties and Responsibilities of the IT Systems Engineer  include the following, and the individual may be required to perform other related duties as assigned. The IT Systems Engineer I has no management responsibilities.
Manage corporate Storage Area Network, fibre channel switching, backup system, and disaster recovery site. Proactively identify network-related issues and troubleshoot to resolution. Create and maintain accurate documentation and technical drawings of the enterprise network infrastructure. Install and configure Local Area Network or Wireless Network devices and services such as routers, switches, VPNs, and IT infrastructure servers and services to enhance the performance and security of the CBORD corporate networks. Maintains optimal network performance through proactive monitoring, analysis, and configuration; troubleshooting network problems; escalating issues to vendor if required. Secures the network by developing network access policies, monitoring, control, and evaluation; maintaining security related documentation. Participates in managing all security solutions, including firewalls, and intrusion detection systems. Collaborates with other team members, support analysts, engineers, and clients to address network and system issues. Adherence to the IT password policy, and utilization of the appropriate mechanisms to maintain the management of configurations for the network infrastructure, practice asset management, including maintenance of infrastructure component inventory and related documentation. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; optionally participating in professional organizations. Protects organization's value by keeping sensitive information confidential.
Embodies and demonstrates the key cultural values core to CBORD/Horizon; Dynamic, Restless, Empowered, Accountable, Mindful.   Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.              Education/Experience
Education
Bachelor of Science Degree in computer science or equivalent experience.
Experience
Two years of experience in network and system administration. Proven working knowledge of TCP/IP and the OSI model. Experience with Storage Area Networks, iSCSI, fibre channel. Experience in (Wireless) LAN/WAN troubleshooting and maintenance. Experience with enterprise grade network switches, firewalls, and routers. Experience with one or more virtualization technologies such as VMware ESX, Xen or KVM. Proven working knowledge of network security, and best practices. Proven working knowledge of Windows Server operating systems. Proven working knowledge of Linux based systems a huge plus.
Competencies
High degree of ownership in all matters within the IT infrastructure Strong knowledge of TCP/IP networking, firewalls, routers, and switch protocols, VoIP/SIP, 802.1q, DNS, DHCP, BGP, OSPF, QOS, COS, IPSEC. Strong knowledge of PKI and the ability to deploy and manage security certificates. Ability to focus on details and follow through on moderately complex projects. Strong quantitative and qualitative reasoning skills, with demonstrated ability to determine event root causes, performance shortfalls and required corrective actions. Good communication skills with the ability to work effectively in a team or autonomously keeping the team informed. Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people. Demonstrates a diligent and service minded attitude with strong attention to detail, and customer service. Analytical and problem solving skills with the ability to manage multiple projects simultaneously under general supervision is critical.   Work Environment and Physical Demands
Scheduled night and weekend work is required, sometimes with little advanced notice Occasional travel, usually no more than 3-5 days per month Equal Employment Opportunity Statement of Policy It is the policy of the Company not to discriminate on the basis of gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status, or other protected characteristic with regard to any employment practices, including recruitment, advertising, job application procedures, hiring, upgrading, training, promotion, transfer, compensation, job assignments, benefits and/or other terms, conditions, or privileges of employment, provided the individual is qualified, with or without reasonable accommodations, to perform the essential functions of the job. This policy applies to all jobs at the Company. The Company will continue to take affirmative action to employ and advance in employment women, minorities, individuals with disabilities, and protected veterans and to treat qualified individuals without discrimination based upon their gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status, or other protected characteristics in all employment practices. The Company is an Equal Opportunity Employer. Intent and Functions of Job Descriptions Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.  All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.  In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the Company. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Education Preferred
Bachelors or better in Computer Science or related field Behaviors Preferred
Functional Expert: Considered a thought leader on a subject Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Team Player: Works well as a member of a group Motivations Preferred
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Self-Starter: Inspired to perform without outside help

Job Requirements
See job description

Company info

The CBORD Group, Inc.
Website : https://www.cbord.com

Company Profile
CBORD, founded in 1975, is the world’s leading provider of campus and cashless card systems, food and nutrition service management software, integrated security solutions, nationwide student discount and commerce programs, and housing and judicial process management software. At CBORD, we pride ourselves on being the only provider who can offer such a broad portfolio of solutions designed to improve our clients’ daily operations and help them provide their customers with greater convenience and satisfaction.

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