Boyd Gaming Corporation
Provide Tier I and II technical support services for the company's computer users. Install, maintain, and make minor repairs to PCs, printers, and other peripherals. Troubleshoot, identify, and resolve hardware, software, and operator problems.
Some responsibilities will include, but are not limited to:
Responsible for basic Tier II support activities by interaction with customers to understand and interpret issues to troubleshoot and resolve computer-related hardware and software problems.
Record, monitor, track, and document work performed using the Company's tracking system.
Assist in determining product compatibility, flexibility, and ease-of-use including the design of application options/screens with midsize computer system applications.
Provide scheduled on-call support for after-hours Support Center issues.
Requirements: Must be at least 21 years of age.
High school diploma or equivalent required; Associate's degree in a computer science discipline or a comparable level of experience preferred.
Three (3) years of prior experience in an IT Support position preferred.
Must have at least two (2) years of applied experience with Windows 2000, NT, and MS operating systems.
Must be A certified.
ITIL V3 Awareness training preferred.
Must have advanced computer networking and client-server experience.
Must be knowledgeable in basic computer operation and related troubleshooting efforts.
Must be able to type quickly and accurately, preferably at least 50 wpm.
Must have exceptional customer service, communication, and phone etiquette skills.
Must be highly organized, detail-oriented, and able to effectively multi-task.
Must be proficient in various Microsoft Office applications.
Must be able to lift and maneuver up to 40 pounds.
Must be able to obtain/maintain any necessary certifications and/or licenses.
Boyd Gaming Corporation
Website : http://www.boydgaming.com
Founded in 1975, Boyd Gaming Corporation is one of the largest and most successful casino entertainment companies in the United States. We currently own and operate 22 gaming properties in eight states – Nevada, New Jersey, Illinois, Indiana, Iowa, Kansas, Louisiana and Mississippi. One of the most respected names in the gaming industry, Boyd Gaming prides itself on offering guests an outstanding entertainment experience, all delivered with the unrivaled attention to customer service that is known as Boyd Style.