Job Details

Implementation-Manager

Company name
Automatic Data Processing, Inc.

Location
Miami, FL

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ADP, LLC seeks an Implementation Manager at our Miami, FL location. Responsibilities: Facilitate efficient global implementation of ADP Streamline across the client organization for SBS/MAJOR clients. Support implementation team in fine-tuning the coordination protocol with Partners Managers in
triggering, tracking progress and closing the local implementation projects and the service delivery either with ADP countries or with external Payroll providers. Apply ADP Streamline implementation methodology in consistency with defined guidelines and processes. Organize implementation continuity and coordinate the implementation workload. Coordinate and attend client relationship meetings, including operational meetings and client workshops. Coach the implementation coordination team in their development and professional career, supporting development plans defined with Operations Manager and HR Manager. Oversee client implementation services performed by the Implementation Coordinators and ensure delivery excellence.
Education and Qualifications/Skills and Competencies:
Bachelor’s degree in Business Administration, Engineering, Computer Science, or a related field plus three (3) years of experience.
Work Experience:
Experience must include: In-country payroll implementation experience with multiple country payrolls; BPO, HR & Payroll global market and developments, including BPO knowledge & trending; Assessing and pushing organizational changes on clients and company side; Resolving customer inquiries and escalated issue tickets at mid to executive level; Building and overseeing high performance operational teams; Acting as liaison with various internal and external contacts; Developing and maintaining SLAs with larger Global clients; Building inputs for the operating plan and executing on implementation target; Business process improvement (BPI) to execute BPI targets in the region; and NPS structures to create improvement of client satisfaction.

ADP, LLC seeks an Implementation Manager at our Miami, FL location. Responsibilities: Facilitate efficient global implementation of ADP Streamline across the client organization for SBS/MAJOR clients. Support implementation team in fine-tuning the coordination protocol with Partners Managers in
triggering, tracking progress and closing the local implementation projects and the service delivery either with ADP countries or with external Payroll providers. Apply ADP Streamline implementation methodology in consistency with defined guidelines and processes. Organize implementation continuity and coordinate the implementation workload. Coordinate and attend client relationship meetings, including operational meetings and client workshops. Coach the implementation coordination team in their development and professional career, supporting development plans defined with Operations Manager and HR Manager. Oversee client implementation services performed by the Implementation Coordinators and ensure delivery excellence.
Education and Qualifications/Skills and Competencies:
Bachelor’s degree in Business Administration, Engineering, Computer Science, or a related field plus three (3) years of experience.
Work Experience:
Experience must include: In-country payroll implementation experience with multiple country payrolls; BPO, HR & Payroll global market and developments, including BPO knowledge & trending; Assessing and pushing organizational changes on clients and company side; Resolving customer inquiries and escalated issue tickets at mid to executive level; Building and overseeing high performance operational teams; Acting as liaison with various internal and external contacts; Developing and maintaining SLAs with larger Global clients; Building inputs for the operating plan and executing on implementation target; Business process improvement (BPI) to execute BPI targets in the region; and NPS structures to create improvement of client satisfaction.

Software in the Cloud. Experts on the Ground: ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Company info

Automatic Data Processing, Inc.
Website : http://www.adp.com

Company Profile
ADP® (NASDAQ: ADP), with more than $10 billion in revenues and approximately 600,000 clients, is one of the world's largest providers of business outsourcing and human capital management solutions. Leveraging over 60 years of experience and a global footprint spanning more than 40 countries, ADP offers a wide range of human resource, payroll, talent management, tax and benefits administration solutions from a single source, and helps clients comply with regulatory and legislative changes, such as the Affordable Care Act (ACA). ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, and heavy equipment dealers throughout the world. For more information about ADP or to contact a local ADP sales office, reach us at 1.800.225.5237 or visit the company's Web site at www.adp.com.

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