Waste Management, Inc.
Inbound Account Manager','17016829','United States-Arizona-Phoenix','','','','Day','','','','','','','','Sales/Marketing','!*!Inbound Account Manager
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Waste Management (WM), a
Fortune 250 company, is the leading provider of comprehensive waste and
environmental services in North America. We are strongly committed to a
foundation of operating excellence, professionalism and financial
strength. WM serves nearly 25 million customers in residential,
commercial, industrial and municipal markets throughout North America through a
network of collection operations, transfer stations, landfills, recycling
facilities and waste-based energy production projects.
Being number one means
WM invests in our Sales teams’ success by providing access to state-of-the-art
systems and processes, industry-leading services and the best leadership in the
business. Our exceptional sales professionals help deliver satisfaction to our
clients throughout North America. If you are passionate about helping others
and seeking challenging and interesting employment, apply today!
I. Job Summary
Responds same day to
controllable and uncontrollable customer cancellation requests assigned to the
Inside Sales Channel. Through the development and implementation of sound
retention strategies and the use of effective negotiation skills minimizes the
impact of cancellation request and rate rollbacks. Secures updated contract
agreements from customers. Coordinates and supports flip process to
Outside Save Specialist or Account Manager to assure optimal customer
II. Essential Duties and
To perform this job
successfully, an individual must be able to perform each essential duty
satisfactorily. Other minor duties may be assigned.
“Saves, secures, and converts”
by handling all customer cancellation requests, providing ongoing education
of contract details to existing customers, and by obtaining customer
contract commitments using sound telephone based negotiation
Resolves escalations for
customer service within the defined territory.
Generates revenue growth by
utilizing a consultative selling approach in the retention of current
Waste Management customers.
Establishes and maintains a
high level of customer satisfaction. This includes meeting customer
retention goals. Communicates to and works with the Retention Manager
to resolve unique customer issues.
Reduces lost accounts by
diffusing cancellation requests and providing immediate flip on accounts
unable to be saved over the phone.
Increases revenue and
profitability by executing sound plans on retention calls to improve the
customers’ service and/or profitability while minimizing price rollbacks.
Matches Waste Management
services with customer needs by demonstrating knowledge of customers,
pricing and competition; effectively communicates pricing and service
strategies; proactively engages other Waste Management business
opportunities, referring internally as appropriate.
Effectively uses Waste
Management sales productivity software tools (i.e. Prospect and Customer
Database, Proposal Program, Pricing Tools, etc.).
Acquires in depth industry and
company knowledge in order to prepare complex proposals and make
recommendations on equipment optimization and leasing options.
Proposes customer solutions
that are compliant with appropriate local, state and federal regulations.
Updates and secures customer
This job has no
The requirements listed
below are representative of the qualifications necessary to perform the job.
A. Education and
Education: High school diploma
or GED (accredited) and one year of relevant work experience.
Preferred: Bachelor’s Degree in
Business related discipline.
Experience: One year
non-consumer based industry sales (in addition to education requirement).
Account Management experience in
a B2B environment.
Licenses, Registrations or Other Requirements
C. Other Knowledge,
Skills or Abilities Required
Communicate With Impact
Make Sound Decisions
Proficient with Computer and
Know the Business
Influence and Negotiate
Use Ethical Practices
At Waste Management,
each eligible employee receives a competitive total compensation package
including Medical, Dental, Vision, Life Insurance and Short Term
Disability. As well as a Stock Purchase Plan, Company match on 401K, and
more! Our employees also receive Paid Vacation, Holidays, and Personal
Days. Please note that benefits may vary by site.
If this sounds like the
opportunity that you have been looking for, please click Apply.”
','Inbound Account Manager
Waste Management, Inc.
Website : http://www.wm.com
Waste Management is the largest environmental solutions provider in North America, serving more than 20 million customers in the U.S., Canada and Puerto Rico. As part of our strategy, we are committed to developing new waste solutions that can help communities and organizations achieve their green goals, including zero waste. With the largest network of recycling facilities, transfer stations and landfills in the industry, our entire business can adapt to meet the needs of every distinct customer group. In 2012, we worked with over 100 Fortune 500 companies and helped over 150 different communities become greener.