Job Details


Company name
Waste Management, Inc.

Phoenix, AZ

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Inbound Account Manager','17016829','United States-Arizona-Phoenix','','','','Day','','','','','','','','Sales/Marketing','!*!Inbound Account Manager


Equal Opportunity Employer: Minority/Female/Disability/Veteran


Waste Management (WM), a

Fortune 250 company, is the leading provider of comprehensive waste and

environmental services in North America. We are strongly committed to a

foundation of operating excellence, professionalism and financial

strength.  WM serves nearly 25 million customers in residential,

commercial, industrial and municipal markets throughout North America through a

network of collection operations, transfer stations, landfills, recycling

facilities and waste-based energy production projects.


Being number one means

WM invests in our Sales teams’ success by providing access to state-of-the-art

systems and processes, industry-leading services and the best leadership in the

business. Our exceptional sales professionals help deliver satisfaction to our

clients throughout North America. If you are passionate about helping others

and seeking challenging and interesting employment, apply today!


I. Job Summary

Responds same day to

controllable and uncontrollable customer cancellation requests assigned to the

Inside Sales Channel. Through the development and implementation of sound

retention strategies and the use of effective negotiation skills minimizes the

impact of cancellation request and rate rollbacks. Secures updated contract

agreements from customers.  Coordinates and supports flip process to

Outside Save Specialist or Account Manager to assure optimal customer



II. Essential Duties and


To perform this job

successfully, an individual must be able to perform each essential duty

satisfactorily.  Other minor duties may be assigned. 

“Saves, secures, and converts”

by handling all customer cancellation requests, providing ongoing education

of contract details to existing customers, and by obtaining customer

contract commitments using sound telephone based negotiation


Resolves escalations for

customer service within the defined territory.

Generates revenue growth by

utilizing a consultative selling approach in the retention of current

Waste Management customers. 

Establishes and maintains a

high level of customer satisfaction.  This includes meeting customer

retention goals.  Communicates to and works with the Retention Manager

to resolve unique customer issues.

Reduces lost accounts by

diffusing cancellation requests and providing immediate flip on accounts

unable to be saved over the phone. 

Increases revenue and

profitability by executing sound plans on retention calls to improve the

customers’ service and/or profitability while minimizing price rollbacks.

Matches Waste Management

services with customer needs by demonstrating knowledge of customers,

pricing and competition; effectively communicates pricing and service

strategies; proactively engages other Waste Management business

opportunities, referring internally as appropriate.

Effectively uses Waste

Management sales productivity software tools (i.e. Prospect and Customer

Database, Proposal Program, Pricing Tools, etc.).

Acquires in depth industry and

company knowledge in order to prepare complex proposals and make

recommendations on equipment optimization and leasing options.

Proposes customer solutions

that are compliant with appropriate local, state and federal regulations.

Updates and secures customer

service agreements.


III. Supervisory


This job has no

supervisory duties.


IV. Qualifications

The requirements listed

below are representative of the qualifications necessary to perform the job.


A. Education and


Education: High school diploma

or GED (accredited) and one year of relevant work experience. 

Preferred: Bachelor’s Degree in

Business related discipline.

Experience: One year

non-consumer based industry sales (in addition to education requirement).

Account Management experience in

a B2B environment.

B. Certificates,

Licenses, Registrations or Other Requirements

None required.

C. Other Knowledge,

Skills or Abilities Required

General Competencies


Build Relationships

Communicate With Impact

Demonstrate Professionalism

Make Sound Decisions

Think Strategically

Proficient with Computer and

Software Applications

Produce Results

Know the Business

Influence and Negotiate

Manage Work/Time

Use Ethical Practices



At Waste Management,

each eligible employee receives a competitive total compensation package

including Medical, Dental, Vision, Life Insurance and Short Term

Disability.  As well as a Stock Purchase Plan, Company match on 401K, and

more!  Our employees also receive Paid Vacation, Holidays, and Personal

Days.  Please note that benefits may vary by site.


If this sounds like the

opportunity that you have been looking for, please click Apply.”

 ','Inbound Account Manager

Company info

Waste Management, Inc.
Website :

Company Profile
Waste Management is the largest environmental solutions provider in North America, serving more than 20 million customers in the U.S., Canada and Puerto Rico. As part of our strategy, we are committed to developing new waste solutions that can help communities and organizations achieve their green goals, including zero waste. With the largest network of recycling facilities, transfer stations and landfills in the industry, our entire business can adapt to meet the needs of every distinct customer group. In 2012, we worked with over 100 Fortune 500 companies and helped over 150 different communities become greener.

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