Job Details

Lead-Community-Marketing-Agent

Company name
Wyndham Hotels & Resorts, LLC

Location
Oceanside, CA

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POSITION DESCRIPTION

POSITION TITLE: LEAD COMMUNITY MARKETING AGENT (CMA)

REPORTS TO: CMA Manager

DIRECT REPORTS: CMA Staff

STAKEHOLDERS AND KEY RELATIONSHIPS:

Internal: Sales team, Marketing team, Resort hospitality team, External: Guests

PRIMARY OBJECTIVES:

The CMA occupies a location outside the sales office to invite people who meet pre-determined qualification criteria to tour the resort in exchange for a gift. The CMA receives a set rate per tour for each qualified prospect that tours and bonuses paid on the number of tours.

THE PRINCIPAL RESPONSIBILITIES OF THIS POSITION ARE:

(Include but not limited to:)

Book qualified tours in accordance with set guidelines

Be professional in nature; be approachable while meeting booth quotas

Work within Best Practice Guidelines and all Company and sales specific policies and procedures

Deliver required number of qualified tours to the sales site

Provide excellent customer service to all guests

Identify opportunities that are on the horizon and put together plans to capitalise on them

Bring fresh and new ideas to management that would be cost and/or time effective

Receive and handle rejections from prospects in a courteous and professional manner

Turn a negative response into opportunities which can be capitalised on

Work within a defined structure in a fresh, creative manner

Represent the Company in an ethical, moral and professional manner

Display a high level of loyalty and self-discipline and high integrity

Set goals to maximise production, while minimizing costs

Attend sales meetings and training sessions as directed

Interact favorably with all types of people, display excellent verbal communications skills.

Adhere to the set work schedule and for being on time for work

Attend all training and team meetings as required

Support the Company's sales and marketing programs and strategies

Display a positive, courteous and respectful attitude towards the Company and team members

Attain all required government licenses and registrations within defined time periods

Stay current with required governmental requirements, work permits, etc.

Act in a responsible and safe manner

KEY POSITION CRITERIA:

Excellent customer service and selling skills

Strong values of customer service and integrity

Positive, enthusiastic and outgoing attitude

Excellent communication and listening skills

Self-motivated, and goal driven with high propensity to succeed

Demonstrated rapport building skills

High degree of reliability and integrity

Ability to work independently and contribute as a team player

Presents oneself as a professional role model

Physical ability to stand upright on feet for extended periods

Be a team player, supporting and motivating others

High degree of resilience and ability to handle rejection

Ability to quickly build rapport

Sound problem solving and negotiating skills

Qualifications:

High school diploma or equivalent (G.E.D.) Must have a MINIMUM of 6 months working on the Wyndham CMP team Experience working with people

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Company info

Wyndham Hotels & Resorts, LLC
Website : http://www.wyndham.com

Company Profile
Many of our locations offer Safemark guest room safes with limited warranty. In the event of forced entry to the safe, Safemark's limited warranty provides you with recourse up to $5,000. For this security, recourse, privacy and convenience, an optional safe warranty fee (plus applicable taxes) is automatically posted to each guest folio at participating properties. If you do not use the safe, you may have the fee deducted from your bill by request to the front desk staff at checkout.

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