Job Details

Logistics-Account-Specialist

Company name
R.R. Donnelley & Sons Company

Location
Bolingbrook, IL

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Logistics Account Specialist

in

Bolingbrook

Illinois

Logistics Account Specialist

Tracking Code

37116

Job Description

Position Summary

The Customer Service Coordinators acts as a liaison between our Customers (Shippers/Origins), Operations and the Account Management Team. The CSC ensures tactical alignment with all internal and external parties in order to successfully process the on-time pickup & delivery requests of our customers. In addition to the internal processes, we strive to provide our customers (shippers/origins) with world-class customer service, working in tandem with all departments to ensure flawless service. A key focus of this position is ensuring that timely and effective communication is always provided to both our internal and external customers.

Required Skills

Responsibilities

Build effective relationships with internal and external customers (Customer Facing).

Serve as a Liaison between Operations/Dispatch and subsequent internal departments to ensure that all parties understand our customer’s expectations including but not limited to the following: SLA (service level agreements), OM (Order Management) requirements, upcoming changes to forecasting, farm out information, daily pick-up and delivery expectations, etc..

Maintaining and ensuring that all SOP’s and work instructions are kept up-to-date with information pertaining to each individual customer requirements ant that the information stated is conscientiously adhered to, as well as the step-by-step instructions, as laid out within each SOP.

Ensure the maintenance of the Transportation and Order Entry systems to ensure system integrity is not compromised.

Mentor/job shadow with all pertinent parties to ensure you are up to date with best practices and to continue the growth and development in current role..

Travel potentially required.

Will participate in a weekend rotation.

Meet all business unit goals, as well as individual goals/metrics.

Must demonstrate professional behavior at all times.

Perform other duties as assigned.

Must be able to work independently.

Exhibit a demeanor of professionalism at all times in the workplace.

Ability to troubleshoot issues and think on your feet.

Required Experience

Job Knowledge, Education & Skills

High School diploma required/Equivalency.

Some college preferred or experience in a Customer Service role equal to college experience.

Excellent Customer Service skills required. Minimum 3-5 years experience

Strong written and verbal communication skills required.

Strong attention to detail and organizational skills required.

Excellent problem solving skills required.

Computer skills required including proficiency using Microsoft Office software, Excel, Access, Google Docs and PowerPoint.

3-5 years Transportation/Logistics experience preferred.

Job Location

Bolingbrook, Illinois, United States

Position Type

Full-Time/Regular

Employee Referral Bonus eligible

No

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Company info

R.R. Donnelley & Sons Company
Website : http://www.rrdonnelley.com

Company Profile
RR Donnelley (Nasdaq:RRD) is a global provider of integrated communications. The company works collaboratively with more than 60,000 customers worldwide to develop custom communications solutions that reduce costs, drive top-line growth, enhance ROI and increase compliance. Drawing on a range of proprietary and commercially available digital and conventional technologies deployed across four continents, the company employs a suite of leading Internet based capabilities and other resources to provide premedia, printing, logistics and business process outsourcing services to clients in virtually every private and public sector.

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