Job Details


Company name
R.R. Donnelley & Sons Company

Bolingbrook, IL

Apply for this job

9 hit(s)  


Logistics Account Specialist




Logistics Account Specialist

Tracking Code


Job Description

Position Summary

The Customer Service Coordinators acts as a liaison between our Customers (Shippers/Origins), Operations and the Account Management Team. The CSC ensures tactical alignment with all internal and external parties in order to successfully process the on-time pickup & delivery requests of our customers. In addition to the internal processes, we strive to provide our customers (shippers/origins) with world-class customer service, working in tandem with all departments to ensure flawless service. A key focus of this position is ensuring that timely and effective communication is always provided to both our internal and external customers.

Required Skills


Build effective relationships with internal and external customers (Customer Facing).

Serve as a Liaison between Operations/Dispatch and subsequent internal departments to ensure that all parties understand our customer’s expectations including but not limited to the following: SLA (service level agreements), OM (Order Management) requirements, upcoming changes to forecasting, farm out information, daily pick-up and delivery expectations, etc..

Maintaining and ensuring that all SOP’s and work instructions are kept up-to-date with information pertaining to each individual customer requirements ant that the information stated is conscientiously adhered to, as well as the step-by-step instructions, as laid out within each SOP.

Ensure the maintenance of the Transportation and Order Entry systems to ensure system integrity is not compromised.

Mentor/job shadow with all pertinent parties to ensure you are up to date with best practices and to continue the growth and development in current role..

Travel potentially required.

Will participate in a weekend rotation.

Meet all business unit goals, as well as individual goals/metrics.

Must demonstrate professional behavior at all times.

Perform other duties as assigned.

Must be able to work independently.

Exhibit a demeanor of professionalism at all times in the workplace.

Ability to troubleshoot issues and think on your feet.

Required Experience

Job Knowledge, Education & Skills

High School diploma required/Equivalency.

Some college preferred or experience in a Customer Service role equal to college experience.

Excellent Customer Service skills required. Minimum 3-5 years experience

Strong written and verbal communication skills required.

Strong attention to detail and organizational skills required.

Excellent problem solving skills required.

Computer skills required including proficiency using Microsoft Office software, Excel, Access, Google Docs and PowerPoint.

3-5 years Transportation/Logistics experience preferred.

Job Location

Bolingbrook, Illinois, United States

Position Type


Employee Referral Bonus eligible


Apply Now

RR Donnelley

RR Donnelley Jobs

Apply Now


Company info

R.R. Donnelley & Sons Company
Website :

Company Profile
RR Donnelley (Nasdaq:RRD) is a global provider of integrated communications. The company works collaboratively with more than 60,000 customers worldwide to develop custom communications solutions that reduce costs, drive top-line growth, enhance ROI and increase compliance. Drawing on a range of proprietary and commercially available digital and conventional technologies deployed across four continents, the company employs a suite of leading Internet based capabilities and other resources to provide premedia, printing, logistics and business process outsourcing services to clients in virtually every private and public sector.

Similar Jobs:
Logistics Account Specialist
location Bolingbrook, IL
Bolingbrook, IL What you'll be doing What your background should be 2-4 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, or demonstra...
External Title Procurement Manager, Supply Chain Team Job Advertisement Our Company The Kraft Heinz Company is revolutionizing the food industry – we will be the most profitable food company powered by the most talented people wit...
Sourcing Specialist
location Lisle, IL
Overview\nAs a Fortune 300 Company, Navistar International Corporation is a leading North American commercial truck manufacturer with exceptional products, strong market positions and best-in-class distribution. For over 175 years...
The number of jobs listed on EmploymentCrossing is great. I appreciate the efforts that are taken to ensure the accuracy and validity of all jobs.
Richard S - Baltimore, MD
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
EmploymentCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
EmploymentCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2016 EmploymentCrossing - All rights reserved.