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Job Details


Company name
CarMax Business Services, LLC

Fort Worth, TX

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Management Assistant

Location: Fort Worth - Arlington, TX (8400 Anderson Blvd)

Job Description

Under general direction from the Business Office Manager, this position is responsible for providing administrative support to the store management team and associates as described in the principle duties and responsibilities below

Principle Duties and Responsibilities:

Coordinate employment process for job applicants visiting the CarMax location. This includes but is not limited to:

Partner with hiring team members and job applicants to obtain scheduling availability

Confirm schedules for hiring team and provide supplemental paperwork to hiring team members

Provide supplemental paperwork to job applicants prior to interview day

Update job applicant status and information in AIMS

Process job applicant AOI and provide results to hiring team

Maintain job applicant files

Greet job applicants who are visiting location for interviews

Respond to general inquiries from job applicants

Coordinate all new associate orientation. This includes but is not limited to:

Ensure that all new associate paperwork is completed accurately and timely (i.e., I9s, dispute resolution agreement, etc.)

Set up and maintain associate personnel files

Key all new associates into the CarMax Manager Self Service (MSS) system

Train new associate on clocking in and out of KRONOS

Set up and train new associate in KMXU and ensure all KMXU training is completed

Process all Personnel Action forms in MSS and CarMax payroll system (VIPER)

Assist in planning and executing store events. Examples include: Communication meetings, regional team store visits, various associate and manager meetings, etc.

Maintain the store’s Associate Care & Communication (AC&C) binder

Process incoming store invoices and assist associates with travel and expense documents for payment using CarMax systems and programs

Assist store management team with Concur related activities

Maintain and order all store supplies, posters and other communication documents

Complete clerical responsibilities associated with Workers Compensation and associate leave of absence

Provide support of all business areas as needed while adhering to CarMax guidelines

Responsibilities may include, but are not limited to: copying, filing, answering phones, data entry

and reconciliation of missing dealer plates or information

Answer multi-line phone system, respond to callers’ needs and direct calls as appropriate. Will also operate paging/intercom system when necessary

At the discretion of the Business Office Manager or Manager on Duty in the Business Office, Associate will also perform Business Office functions including but not limited to:

Process paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork

Process auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up), payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts

Manage multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and loss prevention.

Process paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.

Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure


Job Specifications:

One or more years of experience providing administrative support in a multi-user office environment is required

High school diploma is required, some college or college degree is preferred

Experience with MS Office products (Excel, Word, PowerPoint), internet search engines and email systems is required

Ability to prioritize and multi-task in a deadline oriented environment which requires above average organizational skills and attention to detail

Demonstrates effective communication with both internal and external customers (written and verbal)

Conveys a professional and positive image

Maintains confidentiality of all records, files and reports within the scope of the position

Understands numeric filing system

Completes CarMax provided training as required

Reports Loss Prevention and/or Human Resource related issues to management

Ability to lift objects that weigh as much as 15-20 lbs

Ability to read, interpret and transcribe data in order to maintain accurate records

Uses resources and partnership to balance the needs of the customer and the business

Develops partnerships with the Sales team and other departments in order to provide quality customer service

Working Conditions:

Pleasant, but noisy office environment, taking direction from more than one manager

Numerous distractions and disruptions due to incoming communication

May require walking or standing for extended periods of time

Variety of work schedules with shifts that may include nights, weekends, and holidays

Wears CarMax clothing (acquired through the Company) at all times while working in the store

Company info

CarMax Business Services, LLC
Phone : 817-801-1501
Website :

Company Profile
CarMax was built on the idea that there had to be a better way to buy a used car. So we set out to change things by making the buying process as easy (and fun!) as possible. Before anything else though, we laid the foundation upon which our car-selling venture would be built: INTEGRITY.

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