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Tampa, FL

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Manager, Quality Improvement','1704555','!*!About WellCare: WellCare Health Plans, Inc. is a Fortune 500 company traded on the New York Stock Exchange (symbol: WCG). It provides managed care services targeted to government-sponsored health care programs, including Medicaid, Medicare, Prescription Drug Plans and the Health Insurance Marketplace. Headquartered in Tampa, Fla., WellCare offers a variety of health plans for families, children, and the aged, blind and disabled. The company serves approximately 4 million members and employs approximately 6,500 people nationwide as of Sept. 30, 2014. For more information about WellCare, please visit our website at or view our videos at All qualified applicants shall receive consideration for employment without regard to race, color, religion, sex, age forty (40) and over, disability, veteran status, or national origin.','!*!Conducts oversight and management of Accreditation initiatives, state and regulatory quality compliance, HEDIS and quality improvement initiatives for PiPs, QiPs, QIA’s, delegation audits and external quality reviews . Applies medical knowledge and analytical skills to effectively and efficiently coordinate quality activities and improve performance metrics of organizational goals. Essential Functions:

Develops, implements and maintains a standardized quality management plan and program to ensure compliance with external regulatory and accreditation requirements.

Establishes and maintains tracking and monitoring systems for health care quality improvement activities according to regulatory requirements, accreditation standards, policies and procedures and contractual agreements.

Ensures high risk, high volume, and unusual events are monitored concurrently and retrospectively as they occur.

Researches and develops performance measurement and outcome studies to assess and improve the health status of the membership. Plans, organizes and manages the design, development and analysis of a wide variety of topics relevant to health care services.

Designs and develops methodologies for preventive care and health care evaluations. Researches and documents current health care standards for use in study design and methodologies. Conducts preventive studies to evaluate the continuity and coordination of care and to assess the quality and utilization of health care services. Provides assistance and guidance to clinical staff with regard to study design, methodology, data analysis and reporting.

Manages and evaluates performance of staff related to clinical and health care services performance improvement activities. Provides department orientation to new staff and ongoing staff development to the entire department.

Coordinates guidelines, studies and performance improvement activities in concert with the utilization management, quality management, pharmacy services, case management and disease management programs.

Maintains a knowledge base of HEDIS requirements and implementing clinical performance methods to improve HEDIS performance.

Prepares, compiles, reviews and submits monthly and quarterly reports for quality committee meetings.

Coordinates all external programmatic oversight visits for contracted providers and ensures timely completion and follow up on corrective action plans.

Participates in the development, review and updating of policies and procedures.

Develops and analyzes reports to monitor and evaluate quality performance in meeting established goals related to quality improvement plan and contractual requirements.

Provides guidance and training to new associates.

Performs other duties as assigned. Additional Responsibilities:

Completes the state Licensed Health Care Risk Management certification program.

Performs annual update on state Plan Risk Management Program Description.

Coordinates the regular and systematic review of all potential adverse incidents in accordance with state statute.

Completes AHCA Code 15 Reports for confirmed adverse incidents.

Submits an annual AHCA adverse incident summary report.

Presents summary reports of reported AHCA Code 15 adverse incidents through the state Plan quality committee structure and Board of Directors. ','!*!Candidate Education:

Required A Bachelor's Degree in HealthCare, Nursing, Public Health, Health Administration or directly related degree

Required or equivalent work experience

Preferred A Master's Degree in Healthcare Candidate Experience:

Required 5 years of experience in directly related Quality Improvement job duties

Required 3 years of experience in managed care

Required 1 year of management experience

Required Other Excellent knowledge of JCAHO, URAC, AAAHC and NCQA standards

Preferred Other Experience with Medicaid/Medicare Candidate Skills:

Intermediate Knowledge of community, state and federal laws and resources

Advanced Demonstrated written communication skills

Advanced Demonstrated interpersonal/verbal communication skills

Advanced Demonstrated analytical skills

Advanced Demonstrated problem solving skills

Intermediate Ability to work in a fast paced environment with changing priorities

Intermediate Ability to multi-task

Advanced Ability to effectively present information and respond to questions from families, members, and providers

Advanced Ability to effectively present information and respond to questions from peers and management

Intermediate Ability to influence internal and external constituents

Intermediate Ability to lead/manage others Licenses and Certifications:A license in one of the following is required:

Required Other For IL/MO RN License

Preferred Licensed Registered Nurse (RN)

Preferred Cerified Professionals in Healthcare Quality (CPHQ) Technical Skills:

Required Intermediate Microsoft Excel

Required Intermediate Microsoft Word

Required Intermediate Microsoft Visio

Required Intermediate Microsoft PowerPoint

Required Intermediate Microsoft Outlook

Required Intermediate Healthcare Management Systems (Generic) Languages:

','US-FL-Tampa','8735 Henderson Rd','','Tampa','33634','','','No','No','Manager, Quality Improvement'

Company info

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Company Profile
WellCare Health Plans, Inc. focuses exclusively on providing government-sponsored managed care services, primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans, to families, children, seniors and individuals with complex medical needs. The company served approximately 3.8 million members nationwide as of Sept. 30, 2015. For more information about WellCare, please review our website and view the company’s videos. WellCare has developed a full complement of expertise in three major areas of government-sponsored health care…. Medicaid, Medicare Advantage and Medicare Prescription Drug Plans. Leveraging our expertise for our members' benefit is a key part of the value we bring to our members. WellCare focuses on those members who are dually eligible for both Medicaid and Medicare. This is an area of specialization that many other health plans simply do not have. We are committed to continually improving the quality of care and service that we provide to our members. We help our members access the right care at the right time in the appropriate setting. For some members, this includes the use of coordinated care teams and community partnerships. And we’re focused on government customers and use a disciplined approach to ensure a competitive cost structure.

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