DaVita HealthCare Partners Inc
OVERVIEW: Conducts marketing campaigns to acquire, convert, and retain enrolled Medicare and commercial patients, and conducts marketing events to increase awareness of HealthCare Partners to retain and build the company s patient base and achieve measureable results for overall business and superior medical outcome objectives.
ESSENTIAL FUNCTIONS: Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer. Assists in the development and execution of regional and site-based marketing plans targeted to senior and/or commercial markets.
Plans, coordinates and participates in telephone and mail campaigns, health fairs, open enrollments, community-based activities, site-based events, and other field marketing activities/events; at times, these events can take place on weekends or holidays. Collaborates with Regional and Site Accountable Teams to identify and develop new programs to improve marketing efficiencies, to support business development, and help achieve clinical outcome objectives. Collects and forwards leads to the appropriate parties and inputs leads into the designated tracking and monitoring systems, supports in the follow-up of hot leads whenever necessary.
Monitors and measures the results of campaigns and events lead generation process, business and clinical outcome objectives, and decision support tools metrics. Maintains good collaborative working relationships with HCP site administrators, Regional Accountable Teams (RATs), health plan sales and marketing, employer groups, community centers, affiliated hospitals, vendors and other Marketing and Communication staff on multi-disciplinary teams Makes presentations to groups of various sizes to increase company awareness. Updates data in the various departmental tracking systems, decision support sytems, and other reporting mechanisms in a timely manner and reviews the Events Calendar on a regular basis in department staff meetings.
Documents contacts with entities and organizations in the Activity Log in a timely manner and maintains the contact database in accordance with policy. Stays well informed about all HCP internal service changes to ensure accurate promotion to all key customers. Stays well informed about the healthcare industry in the Southern California market including health plans and hospitals, Medicare programs, and the senior and mulit-cultural populations.
Assists in the development or revisions of marketing promotional materials and selection of giveaways. Assists in the monitoring and maintenance of marketing supplies inventory for the assigned region(s). Uses, protects, and discloses HCP patients protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. Performs additional duties as assigned.
EDUCATION: Bachelor s degree from a four-year college and/or aprofessional certification requiring formal education beyond a two-yearcollege. EXPERIENCE: Minimum: Over 5 years and up to and including 7 years ofexperience. 2 years customer service, marketing or salesexperience closing new and renewal business Experience in conducting promotional/sales events.
Preferred: Healthcare industry experience in a provider orpayor setting. Experience in marketing and sales support inclosing new and renewal business. Experience with senior and multi-culturalpopulations.
KNOWLEDGE, SKILLS, ABILITIES: Skilled in computer usage including knowledge ofMicrosoft applications (Word, Excel), Access, PowerPoint, Outlook and Goldmine. Must be highly knowledgeable of assigned region(s)and targeted Medicare and commercial products.
Must have a vehicle with proof of insurance forfrequent driving around designated area. Knowledge of managed care and fee-for-servicehealth care markets. Strong interpersonal, verbal and writtencommunication skills with the ability to effectively communicate in English.
Demonstrated track record in developing productivebusiness relationships. Organizational and problem-solving skills. Service-oriented and culturally sensitive.
Creative, hands-on, team player. Flexible and adaptable to change. Bilingual in English and Spanish or Chinese (verbaland written) preferred.
DaVita Medical Group manages and operates medical groups and affiliated physician networks in California, Colorado, Florida, Nevada, New Mexico, Pennsylvania and Washington. A leading independent medical group in America, DaVita Medical Group has over two decades of experience providing coordinated, outcomes-based medical care in a cost-effective manner. As of June 30, 2017, DaVita Medical Group s teammates, employed clinicians and affiliated clinicians provided care for approximately 1.7 million patients.
DaVita Medical Group s leadership development initiatives and social responsibility efforts have been recognized by Fortune, Modern Healthcare, Newsweek and WorldBlu. DaVita Medical Group is an equal opportunity/affirmative action employer. As such, DaVita Medical Group makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks. DaVita Medical Group will consider qualified applicants who have criminal histories in a manner consistent with the law. WARNING: Job Recruitment Scam Notice Please note that DaVita Careers has been made aware of a phishing, job recruitment scam in which third parties are fraudulently representing themselves as recruiters of our company.
These scammers are posting fake DaVita job openings and communicating with job candidates in an effort to obtain personal information and money. Please follow link to learn more about this scam. Learn More
DaVita HealthCare Partners Inc
Website : http://www.davita.com
DaVita is the dialysis division of DaVita HealthCare Partners Inc., a Fortune 500® company that, through its operating divisions, provides a variety of health care services to patient populations throughout the United States and abroad. A leading provider of kidney care in the United States, DaVita delivers dialysis services to patients with chronic kidney failure and end stage renal disease. DaVita strives to improve patients’ quality of life by innovating clinical care, and by offering integrated treatment plans, personalized care teams and convenient health-management services. As of December 31, 2013, DaVita operated or provided administrative services at 2,074 outpatient dialysis centers located in the United States serving approximately 163,000 patients. The company also operated 73 outpatient dialysis centers located in 10 countries outside the United States. DaVita supports numerous programs dedicated to creating positive, sustainable change in communities around the world. The company’s leadership development initiatives and social responsibility efforts have been recognized by Fortune, Modern Healthcare, Newsweek and WorldBlu.