American International Group, Inc.
Multinational / Global Fronting Client Executive
Multinational / Global Fronting Client Executive
Job ID #:
Underwriting - Commercial Lines
Estimated Travel Percentage (%):
Full Time - Permanent
Bachelors Degree (or equivalent)
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The Multinational /Global Fronting Client Executive reports directly to the Head of Multinational Canada. This role will manage an assigned portfolio of global fronting & complex multinational accounts, act as the key relationship point of contact for the client and broker, and be responsible for the delivery of agreed service standards. The Client Executive provides technical support with respect to the multinational & fronting program structure and design, as well as provide support to the Product Lines and new business initiatives.Responsibilities of the Role:Ensure all required Fronting & Multinational approvals & documentation - such as Fronting related Rater, Credit, Legal, Reinsurance, Risk Transfer Validation & Cash Movement - are agreed, documented, executed and adhere to all relevant AIG corporate standardsLead all pre & post bind activities (including meetings) across relevant stakeholders* in alignment with AIG Multinational's E2E Process (renewal and new business – in accordance with related Multinational CE Checklist) using agreed multinational knowledge, workflow, network communication & program administration tools *(Stakeholders - including but not limited to: Clients, Brokers, Underwriters, Distribution, Multinational colleagues, Network Partners, Shared Services)Proactively manage all stakeholders to design programs prior to inception and agree, implement, deliver and monitor the scope of service agreement on all allocated accounts and related service solutions that meet or exceed agreed client service expectations/ SLA's Provide Fronting & Multinational subject matter expertise (SME) and be an escalation point to support colleagues in respect of multinational and/or fronting program design, country information and/or multinational related problem solving as required on a daily basis and through involvement in delivery of more structured training Portfolio management and growth – 80%· Manage all aspects of the multinational & global fronting service delivery for a portfolio of complex multinational accounts· Lead the renewal process to achieve budget and maintain retention levels > 90% and meet targets for AQI, fee growth and profitability· Support the RAP positive growth of complex global fronting & multinational programs in Canada through the management and development of broker and client relationships whilst liaising closely with Distribution and Product personnel· Ensure the delivery of SLAs in respect of policy issuance, invoicing, premium flow and claims protocols are met· Liaise with Product underwriters on policy wordings, reinsurance wordings and premium pricing· Assume the role of internal and external technical subject matter expert on multinational program structuring, fronted deal structuring, country issues and problem solving· Meet corporate compliance standards and requirements for credit risk management, legal documentation, deal sheets and Risk Transfer Validations. Promote AIG Multinational – 20% -Build strong relationships with Product line Distribution personnel and promote AIG multinational internally· Help identify, support, and contribute to internal and external strategies that align our product offerings and grow AIG multinational business.· Ensure that AIG’s multinational value proposition is articulated consistently and is an integral part of our new business tender documentation.
Experience with captives and global fronting arrangements as well as reinsurance.Client focused with significant experience of dealing with senior client personnel / risk managers and client board level representatives as well as senior colleagues, including Executive Management.Excellent communication and client / broker relationship management skillsStrong technical knowledge of multinational programs with knowledge of territorial issuesExperience in commercial insurance across all major linesStrong overall knowledge of existing AIG Multinational account service systems and processes5 years of insurance experience, preferably client servicing (brokering or company background)Ability to handle multiple priorities, organize work and meet tight deadlines/ SLAsAbility to clearly articulate ideas and influence outcomes.Ability to identify operational improvements and gain technical knowledge / experience to carry out those improvements.Client focused with significant experience of dealing with senior client personnel / risk managers and client board level representatives as well as senior colleagues, including Executive ManagementMust demonstrate a high level of proficiency in the following skills:- Analytical - Customer service- lnterpersonal - Communication and PC skills- Broker relationship management- NegotiationTechnical Skills/ ExperienceStrong technical knowledge of multinational and/or fronting programs with knowledge of territorial issues and multinational account service systems and processesExperience / extensive knowledge in commercial insurance lines of business Experience communicating directly with external parties, including multinational corporations and/or brokersKnowledge of non-conventional Insurance programsIT packages: MS Outlook, Excel and Word.
AIG Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement products, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.
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American International Group, Inc.
Website : http://www.aig.com
American International Group, Inc. provides insurance products and services for the commercial, institutional, and individual customers in the United States and internationally. The company operates in two segments: AIG Property Casualty, and AIG Life and Retirement. The AIG Property Casualty segment offers casualty insurance products that cover general liability, commercial automobile liability, workers' compensation, excess casualty, and crisis management insurance; industrial energy-related and commercial property insurance products, which cover exposures to man-made and natural disasters; aerospace, environmental, political risk, trade credit, surety and marine insurance products for small and medium sized enterprises; and various forms of professional liability insurance products. It also provides personal accidental and supplemental health products for individuals, employees, associations, and other organizations; and life products, as well as a range of travel insurance products and services for leisure and business travelers. This segment distributes its insurance products and services through brokers, agents, and direct marketing and partner organizations, as well as the Internet. The AIG Life and Retirement segment offers a suite of products and services to individuals and groups, including term life insurance, universal life insurance, accident and health insurance, fixed and variable group annuities, administrative and compliance services, mutual funds, and financial planning. This segment distributes its products through banks, broker-dealers, financial advisors, independent marketing organizations, insurance agents, structured settlement brokers, benefit consultants, and direct-to-consumer platforms. The company also provides private residential mortgage guaranty insurance and direct investment book services; and derivatives intermediary services. American International Group, Inc. was founded in 1919 and is based in New York, New York.