Job Details


Company name
Moses Cone Health System

Kernersville, NC

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Position Title:

Practice Administrator


44030-PTF-Piedmont Triad Family Med

Job Interest Category:


Job Interest (specific):



Physician Practice



Work Schedule:

8 hour days

Specific Work Schedule Detail:

Mon - Fri, 8 am - 5 pm

Hours per week:



Our Purpose

Together, we create unsurpassed health care experiences.

Our Intent

We are the leader in delivering integrated, innovative health care.

Our Values

At Cone Health, we value and are accountable for:

· Caring for Our Patients

We provide exceptional quality, compassionate care and service in a safe, respectful environment.

· Caring for Each Other

We appreciate each other through honest communication and respect. We inspire ongoing learning, pride, passion and fun.

· Caring for Our Communities

We engage our communities with integrity and transparency. We embrace our responsibility to promote health and well-being.

Education / Licensure / Certification:



High School Diploma or equivalent


Associates Business Management

Additional Information:

An equivalent combination of education and experience may be considered. Degree in Business Management, Finance or Healthcare Administration is strongly preferred.



Certified Medical Practice Executive (CMPE) through Medical Group Management Association MGMA) is preferred.




2 years experience in Healthcare - Healthcare Administration

Additional Information:

A minimum of two years of healthcare management experience is required. A minimum of five years of healthcare management experience is required if highest level of education is high school diploma. Practice management experience preferred.


Ability to multi-task and prioritize

Ability to present information to a group

Ability to work independently

Analytical Skills

Excel - basic knowledge

MS Word - basic


Team building skills

Critical thinking and decision making skills


Sedentary Work:

Exerting up to 10 pounds of force occasionally (up to 1/3 of the time) and/or; a negligible amount of force frequently (1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Job are sedentary if walking

and standing are required only occasionally and all other sedentary criteria are met.


Hear alarm bells, verbal conversations, telephone voices and normal volume sounds

Close vision (clear vision at 20 inches or less)

Color vision (ability to identify and distinguish colors)


* Annual flu shot

* Annual TB test (if applicable to your job location)

* Annual HLCs (Healthstream, formerly CBL)-Safety at Work and Corporate Compliance

* Maintain licensure/certification/registry/listing (if applicable to your job)

Job Description:


The Practice Administrator will manage the day-to-day operational aspects of a practice, (possibly multiple locations); and ongoing projects within the practice. The Practice Administrator will also manage requests from network leadership, and will ensure that requests are communicated and implemented effectively in the practice. Some of the duties may include: 1) Serving on various committees as needed; and 2) participating in professional organizations and system leadership training.


Accountable Leader/Communication: Meets all system requirements necessary for position, including using email; attending meetings as necessary, etc. Keeps up with CHMG initatives and communicates to staff and providers in a positive way. Manages the network of conversations in daily work so that there is constant communication. 10 %

Employee Engagement/Talent Development: Understands where to go for guidance regarding all human resource regulations. Uses behavioral based interviewing when recruiting staff to assure proper fit. Achieves timelines regarding mandatory employee initiatives such as orientation, evaluations, clinical competencies, CBL's, etc. Able to develop trusting and engaging relationships with the staff and providers by using staff, individual, huddles, or other meetings; is a mentor to staff. 20 %

Finance: Understands how to use tools available to monitor practice financials. Vital participant in the annual budget process and ongoing actual vs. budget analysis. Understands and uses Kronos, Lawson, Works and other financial systems to perform payroll, accounts payable, credit card, etc. functions. Understands and can articulate practice position regarding Accounts Receivable and practice collections. Ensures work queues within accountability are up-to-date. Knows when and how to request help from Director, accountant or financial analyst.

Has knowledge of Physician Comp formulas. 20 %

Quality and Safety Leader: Uses tools to achieve meaningful use goals. Understands our ACO (THN) purposes and how to incorporate ACO goals into daily work. Implements and achieves clinical competencies for all required staff. Coordinates audits from outside vendors/payers. Assists staff and providers with achieving quality measures by staying up-to-date on all requirements and watching measures. Requests help when measures/metrics are falling short. 15 %

Service Leader: Sees the patient as the center of all our work. Creates and manages practice workflows in a manner to achieve the highest level of value and satisfaction for our patients, co-workers and providers. Develops and uses modes of communication (huddles for example) that will enhance service delivery. Sees patient feedback as a plus and uses survey data to achieve optimal, top decile results. Understands that properly working systems and facilities results in smooth operations, so uses tools (policies, outside departments, peers, education, etc.) in order to recognize and correct flaws as needed 20 %

Strategic Leadership: Attends meetings, trainings, Town Halls, etc. in order to develop personally. Uses learnings to keep practice viable and current. Balances demands of work and life so that best results are achieved; includes willingness to declare breakdowns and seek possibilities to learn and improve processes. Sees possibilities for practice growth and uses proper means to acquire capital, meet space needs, and add additional staff as is necessary. Willing to think globally and bring ideas forward. Effective at communicating and implementing CHMG or System initiatives. 15 %


Occurs under one-third of the time

Exposure to bloodborne pathogens

Hazardous waste and/or toxic/caustic chemicals

Fumes or airborne particles

iCare - Commitments to Care.


I will create and engage in conversations of possibility.

o I will be open to innovation and creativity.

o I will listen to understand.

o I will bring ideas for solutions and be open to alternative ideas.

o I will be open to constructive feedback.

o I will not engage or listen to negativity or gossip.

o I will be positive when speaking about Cone Health, my department, and my coworkers.

o I will be approachable.

o I will focus on behaviors, not the person, during conflict.


I will honor my word.

o I will do what I say when I say I will.

o I will “clean it up” when I can’t keep my word.

o I will honor my work agreement.

o I will be “on the court” instead of “in the stands.”

o I will follow up in a timely manner on commitments and requests.

o I will apologize when someone experiences less than excellent service.

o I will take responsibility for my actions, decisions and performance.

o I will protect patient safety (best practices: ex – hand hygiene).


I will assume the best of intentions and embrace differences.

o I will collaborate and seek other people’s input.

o I will demonstrate courtesy, compassion, and respect with my tone of voice and body language.

o I will speak positively about Cone Health –managing up coworkers, physicians, departments, patients and visitors.

o I will ask the person directly involved when I don’t know.

o I will include diverse skills, abilities, strengths, and backgrounds to create better outcomes.

o I will care for myself while also respecting others.


I will own it, solve it, and celebrate it!

o I will offer solutions when problems are identified.

o I will share my input for decisions by participating in forums such as shared governance, town halls,

employee engagement survey, brown bag discussions, employee councils, staff meetings, or

directly with my manager.

o I will take charge and do the right thing at the right time.

o I will make decisions keeping a balance of service, quality, and cost in mind.

o I will demonstrate Cone Health values.

o I will seek opportunities to celebrate and have fun.

o I will recognize good work.

Exceptional People Providing Exceptional Care!

Cone Health is a state of the art network of facilities providing patients access to the latest developments in medical care from their first moments of life through later years. Our network offers the most breakthrough treatments and technology available in healthcare today. As a teaching hospital, we offer employees the opportunity to become leaders in the industry and continued growth from their first day on.

Extraordinary patient care is about being “high-touch” as well as “high-tech”. Community service and superior patient care are the cornerstones of our organization, a philosophy that is demonstrated by each and every one of our valued team members. We are proud to be the largest private, not-for-profit employer of choice in the Piedmont, NC area community!

Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our Talent Acquisition team at 866-266-3767 to request an accommodation. Additionally, Cone Health invites interested deaf and hard of hearing applicants to use Video Relay Service (VRS).


Company info

Moses Cone Health System
Website :

Company Profile
Moses Cone Health System is a multi-hospital system with a range of outpatient services designed to provide care for Piedmont residents throughout all stages of their lives. Residents of our primary service area of Guilford, Randolph, Rockingham and Alamance counties and the city of Kernersville depend on us for convenient, affordable and compassionate care - care delivered regardless of a patient s ability to pay.

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