Priority Support Engineer - Networking
We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!
R8317 Priority Support Engineer - Networking (Open)
Job Posting Title:
Priority Support Engineer - Networking
Priority Support Engineer – Networking
Do you love taking on hard-to-solve technical problems? Are you passionate about gaining exposure to exciting products? Are you looking for an opportunity that provides professional growth and learning? Would you like to work for one of the most creative companies around?
If yes, then look no further.
NetScaler is the industry’s leading web and application delivery controller that maximizes the performance and availability of all applications and data, and offers secure remote access at any time, from anywhere, on any device. Approx. 75% of all web traffic goes through a NetScaler.
We are seeking a Networking Engineer to join our Priority Support team. We believe that the customer comes first and, you will be instrumental in providing a premier customer service experience to our customers. We actively resolve highly complex cases raised on NetScaler and work on NetScaler product-related matters. You will utilize your sleuthing skills to isolate, analyse, and provide resolution to customer inquiries. The pace is fast and the job is challenging but, the partnership makes this opportunity one that is very rewarding.
Provide Technical assistance on the NetScaler products to customers of large size, scope and/or political complexity – via phone, email and remote access.
Is able to self-prioritize work items based on customer requirements and minimal guidance.
Develop a deep technical understanding of the Citrix NetScaler product
Act as a resource for less senior members of the team as needed, to troubleshoot and resolve specific customer issues, including ongoing mentoring.
Act as an effective technical interface between the customer and 3rd Level Engineering / Product Development teams - by providing clear issue documentation and by leveraging cross-functional working relationships in their area of expertise
Provides problem report prioritization for the Engineering team.
Write & review complex technical articles and case studies for the knowledge base, leveraging the customer reported cases, product specifications, and previous experience.
Act as a SME (Subject Matter Expert) in the NetScaler product and develop an understanding of at least one adjacent product.
Develop and review intermediate level technical training for internal and external audiences on the NetScaler product, and deliver ad hoc product training to internal technical audiences, as needed.
Participation in a 24x7 on-call rotation
Opportunity to develop project management skills through participation in projects
Possesses good problem solving and analytical skills.
Strong written and verbal communication skills, to be able to communicate with senior management
Practical understanding of the OSI model (how different devices, protocols, and applications can interoperate to provide a network)
Builds code or script literacy while in position with the goal to have the ability to read and understand existing code and/or scripts.
Must possess a Bachelor of Science in Computer Science or equivalent experience.
Must have 3 to 5 years of experience in a technical customer support environment or field experience, working in enterprise level environments.
A successful candidate will have experience in the following areas:
Linux Operating System (boot process, iptables, cron, udev, nfs etc.)
Load balancing, routing, switching, VLAN, firewalls, etc.
Common protocols (TCP/IP, NAT, DHCP, DNS etc.)
CCNA or equivalent certification (CCNP a strong plus)
Experience in the following areas is highly desirable:
Certification of MCSE or CCIE is a strong plus
AWS, Azure and other Cloud service providers
Shell, Python or Perl scripting languages
Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.
If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.
Citrix (NASDAQ:CTXS) is leading the transition to software-defining the workplace, uniting virtualization, mobility management, networking and SaaS solutions to enable new ways for businesses and people to work better. Citrix solutions power business mobility through secure, mobile workspaces that provide people with instant access to apps, desktops, data and communications on any device, over any network and cloud. With annual revenue in 2014 of $3.14 billion, Citrix solutions are in use at more than 330,000 organizations and by over 100 million users globally. Learn more at www.citrix.com.
Website : https://www.citrix.com/
Citrix is a leader in virtualization, networking and cloud infrastructure to enable new ways for people to work better. Citrix solutions help IT and service providers to build, manage and secure virtual and mobile workspaces that seamlessly deliver apps, desktops, data and services to anyone, on any device, over any network or cloud. This year Citrix is celebrating 25 years of innovation, making IT simpler and people more productive with mobile workstyles. With annual revenue in 2013 of $2.9 billion, Citrix solutions are in use at more than 330,000 organizations and by over 100 million people globally.