Job Details

Production Quality Manager

Company name
Hertz Global Holdings, Inc.

Location
Los Angeles, CA

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Profile

General Responsibilities
The Production Quality Manager is responsible for the front-line management of the Vehicle Service Attendant work force to ensure the cleanest car at the right time.  The PQM will spend much of their time directly supervising and coaching the VSA workforce.  This is a hands-on leadership position and will require significant commitment to improving the quality and productivity of the hourly staff. The production quality manager will be accountable for the locations VSA productivity and cleanliness metrics.
 
Key Result Areas:
 
Production

Manage individual VSA standard work adherence to reduce waste and to improve cycle time
Create culture of accountability and sense of urgency
Identify opportunities for continuous improvement

Quality

Ensure Hertz quality standards apply to all vehicles going to a customer
Coach, Train, and Supervise all VSAs to ensure that each element of standard work is being followed
Complete VSA quality inspections and standard work audits utilizing the Akkroo application

People Management

Train and coach VSA workforce to compliance of standard work
Maintain detailed tracking of employee standard work compliance and productivity
Work hands on in a production environment

Mandatory Requirements
Professional Experience, Knowledge & Requirements:

1-2 years of supervisory experience
Strong leadership and interpersonal skills
Strong communication skills
Hands on aptitude
Union experience a plus
Ability to work flexible hours and various shifts, including weekends
Proven communication skills; written and verbal
Clean driving record

Skills

Ability to plan and prioritize with a positive and enthusiastic attitude
Ability to build successful teams
Ability to coach and develop hourly workforce
Disciplined approach to problem solving
Strong conflict resolution skills

Preferred Requirements
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
 
EEO/AA: Females/Minorities/Disabled/Vets

Company info

Hertz Global Holdings, Inc.
Website : http://www.hertz.com

Company Profile
Hertz operates its car rental business through the Hertz, Dollar and Thrifty brands from approximately 10,400 corporate, licensee and franchisee locations in North America, Europe, Latin America, Asia, Australia, Africa, the Middle East and New Zealand

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