Job Details


Company name
Medtronic, Inc.

Mounds View, MN

Apply for this job

8 hit(s)  




Mounds View






Job Code:



Customer Service



Save Ad

Email Friend


Research Salary

Job Details

Job Details



Job Title

Quality Assurance Analyst II




Mounds View, MN, 55112, USA


Quality Assurance Analyst II


Mounds View, Minnesota, United States

Requisition #:


Post Date:

2 days ago

**The Quality Assurance Analyst II listens to and evaluates phone calls between Medtronic Patient Monitoring Diagnostics Patient Technical Services personnel and the customers, patients, or family members who use Medtronic Cardiac Diagnostics and Monitoring Devices and Services.**

**Position Responsibilities**

**-Monitor call documentation and calls through audio recording technology (or live listening) completing the required number of reviews.**

**-Evaluate documentation and calls against internal quality standards to ensure proper call handling. Calls selected may be remotely monitored or consist of side-by-side coaching and evaluation**

**-Provide specific feedback to supervisory and management staff regarding associate performance.**

**-Support supervisory staff in their coaching efforts and provide coaching assistance as needed.**

**-Conduct regular group monitoring and calibration sessions with management to ensure consistent scoring of associate call quality.**

**-Create and deliver new hire quality assurance training. Demonstrate the QA process and evaluation criteria.**

**-Develop and design analytical reports for individual and unit performance and quality metrics.**

**-Communicate upward—Share findings, associate scores, trends, and development areas with supervisors.**

**-Identify trends, gaps, opportunities to improve and streamline processes.**

**May participate in complaint and/or quality issue investigation and resolution.**

**Perform special projects and other duties as assigned by management as required.**


**Bachelor’s Degree Required**

**Years of Experience:**

**5 years experience**


**-5 years combined experience working in either a customer service or high volume call center addressing inbound / outbound customer calls.**

**-2 years of experience within quality assurance, compliance, training, or a supervisory role**

**-2 years of direct experience in a call quality and monitoring role preferred**

**-Medtronic device and/or CareLink experience**

**-Ability to perform in a fast-paced environment with minimal direct supervision**

**-Experience using a computer and multiple software programs to navigate through various screens and programs at the same time. Working knowledge of Microsoft Suite is required.**

**-Excellent written and verbal communication skills inclusive of negotiation skills**

**-Ability to document telephone conversations while listening to pre-recorded phone calls.**

**-Ability to effectively communicate with peers and supervisors to resolve issues or concerns and answer questions in accordance with departmental protocols and requirements.**


**The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**

**While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers.**

Back to search results

View Similar Jobs:

View more Quality Assurance Analyst Jobs

View more Customer Service Jobs

View more Medtronic Jobs

View More Jobs in Mounds View, MN:

View more jobs in Mounds View, Minnesota

Quality Assurance Analyst jobs in Mounds View, Minnesota

Customer Service jobs in Mounds View, Minnesota

Medtronic jobs in Mounds View, Minnesota

View More Jobs in MN:

View more jobs in Minnesota

Quality Assurance Analyst jobs in Minnesota

Customer Service jobs in Minnesota

Medtronic jobs in Minnesota

Powered By

Featured Jobs

View all Featured Jobs


About the Daily Gazette

Contact us

Terms of Service

Privacy Statements




Quick Search

Advanced Search

Browse All Jobs

Browse By Location

Browse By Category

Browse By Company

My Tools


Save Jobs

Saved Searches

Manage Resumes

Add Resume

Cover Letters


Manage Listings

View Reports

Update Profile

View Candidates

Employer Login

Post A Job

Company info

Medtronic, Inc.
Website :

Company Profile
Medtronic, Inc. manufactures and sells device-based medical therapies worldwide. The company operates in two segments, Cardiac and Vascular Group, and Restorative Therapies Group. The Cardiac and Vascular Group’s products include pacemakers; implantable defibrillators; leads and delivery systems; ablation products; electrophysiology catheters; products for the treatment of atrial fibrillation; information systems for the management of patients with cardiac rhythm disease management (CRDM) devices; coronary and peripheral stents and related delivery systems; therapies for uncontrolled hypertension; endovascular stent graft systems; heart valve replacement technologies; cardiac tissue ablation systems; and open heart and coronary bypass grafting surgical products. The Restorative Therapies Group offers products for various areas of the spine; bone graft substitutes; biologic products; trauma, implantable neurostimulation therapies, and drug delivery devices for the treatment of chronic pain, movement disorders, obsessive-compulsive disorder (OCD), overactive bladder, urinary retention, and fecal incontinence and gastroparesis; external insulin pumps; subcutaneous CGM systems; products to treat conditions of the ear, nose, and throat; and devices that incorporate advanced energy technology. It also manufactures and sells image-guided surgery and intra-operative imaging systems; and provides Web-based therapy management software solutions. The company serves hospitals, physicians, clinicians, and patients in approximately 140 countries. Medtronic, Inc. was founded in 1949 and is headquartered in Minneapolis, Minnesota.

Similar Jobs:
Mortgage Compliance Analyst
location Minnetonka, MN
Job Description: Rubicon Mortgage Advisors LLC, a locally-owned, boutique mortgage lender is seeking a Mortgage Compliance Analyst to join our team in Minnetonka, MN.  The Mortgage Compliance Analyst will be responsible for moni...
Compliance Intern Job
location Minneapolis, MN
Location(s): MN - Minneapolis   Is it time to see how all those college courses translate to the real world?  Are you ready to work alongside experienced professionals on real projects and issues? An internship at Xcel Energy ...
About Ameriprise With the right company, life can be brilliant. At Ameriprise, we’re not just in the business of managing our clients’ finances — we also help our advisors and employees reach their true potential, too. Be part of ...
EmploymentCrossing was helpful in getting me a job. Interview calls started flowing in from day one and I got my dream offer soon after.
Jeremy E - Greenville, NC
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
EmploymentCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
EmploymentCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2016 EmploymentCrossing - All rights reserved.