Hertz Global Holdings, Inc.
RAC Operations Performance Business Analyst
The Business Analyst will support the RAC Operational Performance and Analytics team with all functions related to operations administration, primarily related to analysis, reporting, and support of RAC related projects.
This Business Analyst will apply a methodical approach in identifying internal and external customer needs, developing optimal business solutions, eliciting and prioritizing business requirements, and translating business requirements into functional and technical specifications. Candidate will collaborate with the right cross-functional stakeholders from Project Managers, Data, Sales, Support and Operations teams, driving faster time to market and control change.
Bachelor\u2019s degree in Business/Finance/Economics/Accounting/Computer Science/Math or Actuarial Science, progress towards advanced degree preferred
An Agile mindset is absolutely needed.
Experience in a high volume production environment involving many transactions is a must.
Customer facing project management is required.
Ability to communicate with senior management, both internally and externally.
Must have experience creating and making presentations using PowerPoint to external customers.
Knowledge of Rental Car business is a strong plus.
Experience leading analytical resources on projects and providing expertise in business development processes is preferred.
Client Relationships, Requirements/Project Management, Problem Solving, Quality Focus, Process Improvement, Reporting Skills, Networking Knowledge, Job Knowledge, Data analysis and Triaging skills
Must be proficient in Microsoft office suite \u2013 including PowerPoint, Advanced Excel and Word
Must have experience creating Excel spreadsheets to analyze and manipulate data
Must have experience working with databases including using SQL server to query and validate data.
Experience with SAS, VBA, Teradata and Tableau would be preferable.
Responsible for maintaining key relationships with our core customers on projects.
Identifies client requirements and issues by interviewing customers; analyzing operations; determining project scope; develop technical requirement specifications for the Development Teams; documenting and verifying results.
Working along with Project Managers, responsible for planning to commit and deliver.
Active participation in problem analysis, resolution and triage application issues. Ability to diagnose data related problems would be very helpful.
Develops problem solutions by describing operational issues/requirements; studying system capabilities; analyzing alternative solutions; preparing detailed system specifications; Verifies development work by completing tests.
Active Role in System incident management and Change Process.
Prepares documentation for the Support resources on new functionality and supporting material for analysis of customer issues.
Provide clients with ongoing support for applications (including running ad hoc queries on clients\u2019 behalf)
Hertz Global Holdings, Inc.
Website : http://www.hertz.com
Hertz operates its car rental business through the Hertz, Dollar and Thrifty brands from approximately 10,400 corporate, licensee and franchisee locations in North America, Europe, Latin America, Asia, Australia, Africa, the Middle East and New Zealand