Job Details

Rep-PS-II-Phleb--Chicago-IL

Company name
Quest Diagnostics

Location
Chicago, IL

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The Journey Begins with you.

There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.

At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a Rep, PS II (Phleb) in Chicago, IL.

Schedule: Monday - Saturday, 7:15am - 3:45pm, 40 Hours a Week

Weekend Rotation: Bi-Weekly

*Salary dependent upon experience

REQ #3785967

Responsibilities

Job Summary

The Patient Services Representative II (PSR II) represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR II will demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center, in a house call environment, long term care or as business needs dictate.

Job Accountabilities (Responsibilities)

1. Collect specimens according to established procedures.  This includes, but not limited to: drug screens, biometric screening and insurance exams.

2. Administer oral solutions according to established training.

3. Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.

4. Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.

5. Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.

6. Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order.

7. Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.

8. Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.

9. Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.

10. Assist with compilation and submission of monthly statistics and data.

11. Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.

12. Complete training courses and keep up-to-date with the latest phlebotomy techniques.

13. Travel to Territory Manager meeting if held off-site or off normal shift.

14. Participate on special projects and teams.

15. Stay-up-to date on company communications and assist with the distribution of technical information to the work group.

16. Perform Point of Care (POC) testing at those sites where needed and the complete training/competency evaluations per Standing Operating Procedure (SOP).

17. With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures.

18. Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur.

19. Assist with the preparation of schedules for the assigned work group or PSC's.

20. Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur.

21. Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when required.

22. Assist supervisors with the implementation of SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.

23. Ensure facilities are neat, clean and in good repair, takes appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.

24. Will be required to act as a coach, mentor, instructor and resource advisor for new employees, as well as be the point of contact to staff on site and provide regular input to the group lead or supervisor.

Job Requirements

1. Ability to provide quality, error free work in a fast-paced environment.

2. Ability to work independently with minimal on-site supervision.

3. Excellent phlebotomy skills to include pediatric and geriatric.

4. Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.

5. Committed to all Quest Diagnostics Policies & Procedures including Company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.

6. Must be able to make decisions based on established procedures and exercise good judgment.

7. Must have reliable transportation, valid driver license, and clean driving record, if applicable.

8. Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long-Term Care/In-Office Phlebotomy locations with minimal notice.

9. Capable of handling multiple priorities in a high volume setting.

10. Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and Knowledge of our business.

Physical Requirements 

1. Lift light to moderately heavy objects.  The normal performance of duties may require lifting and carrying objects.  Objects in the weight range of 1 to 15 pounds are lifted and carried frequently; objects in the weight range of 16 to 25 pounds are lifted and carried occasionally and objects in the weight range of 26 to 40 pounds are seldom lifted and carried.  Objects exceeding 41 pounds are not to be lifted or carried without assistance.

2. Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination.

3. Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day.

4. Position requires travel.               

5. Extensive use of phone and PC.               

6. Fine dexterity with hands/steadiness.  

7. Talking.                 

8. Walking.                               

9. Balancing.                           

10. Bending/kneeling.           

11. Pushing/pulling.

12. Reaching/twisting.   

[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.  All duties and requirements are essential job functions.]

Required Education

1. High school diploma or equivalent.

2. Medical training: medical assistant or paramedic training preferred.

3. Phlebotomy certification preferred. Required in California, Nevada, and Washington.

Work Experience

1. Three years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.

2. Minimum 2 years in a Patient Service Center environment preferred.

3. Customer service in a retail or service environment preferred.

4. Keyboard/data entry experience.

Other Information

1. Ability to provide quality, error free work in a fast-paced environment. 2. Excellent phlebotomy skills to include pediatric and geriatric. 3. Must demonstrate Superior Customer Focus: ability to communicate openly and transparently with peers, supervisor and patients; ability to accelerate and embrace change throughout Quest; and knowledge of out business 4. Ability to work independently with minimal on- site supervision

How To Apply

Please Log In or Register to Upload a Resume and complete the online Application. Because of the large number of applicants to job openings, Quest Diagnostics will only contact candidates to be interviewed

Closing Statement

Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: Empowering Better Health with Diagnostic Insights.

[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]

Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity. Quest Diagnostics does not discriminate against individuals with disabilities. If you need assistance in completing an employment application please email QDJobs@questdiagnostics.com

or call 262-439-1939 for assistance or an accommodation

Company info

Quest Diagnostics
Website : http://www.questdiagnostics.com

Company Profile
Quest Diagnostics has headquarters in the U.S. and operations in India, Ireland, Mexico, and the United Kingdom. Our products and services are used by customers in over 130 countries. We also collaborate with many international diagnostic laboratories, hospitals and clinics to help improve human health around the world.The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals.

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