FedEx Corporation (US)
Auto req ID: 170476BRPosition Type: Full TimeEmployee Type: NonexemptJob SummaryResponsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer's first line of contact for a variety of issues.This is a temporary position not to exceed 12 weeks.Essential Functions\u2022Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone \u2022Reviews, researches and/or enters data in various systems to support respective functional area \u2022Compiles data and provides various regular and adhoc reports to management for review and determination \u2022Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues \u2022Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below: Additional Quality Assurance/Loss Prevention essential functions: \u2022Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer \u2022Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day \u2022Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy \u2022Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review \u2022Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management Additional Linehaul essential functions: \u2022Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager \u2022Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system \u2022Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues \u2022Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review \u2022Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolutionMinimum EducationHigh School Diploma or GED requiredMinimum ExperiencePrevious clerical or customer service experience preferredRequired Skills, Abilities and / or Licensure\u2022General business skills such as typing; data entry and review; and use of phone, copier, and fax \u2022Software skills, including use of Microsoft Office software and web-based applications \u2022Customer service skills necessary to effectively and professionally respond to requests \u2022Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals% of Travel for the Position: N/AAddress: 11825 Newgate BlvdCity: HagerstownState: MarylandZip Code: 21740Search Engine Description: AdministrativeDomicile Location: P219EEO StatementFedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce Additional Info Job Industries Transportation
FedEx Corporation (US)
Website : http://www.fedex.com
FedEx Corporation provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. With annual revenues of $43 billion, the company offers integrated business applications through operating companies competing collectively and managed collaboratively, under the respected FedEx brand. Consistently ranked among the world's most admired and trusted employers, FedEx inspires its more than 300,000 team members to remain "absolutely, positively" focused on safety, the highest ethical and professional standards and the needs of their customers and communities.