Job Details

Seasonal PART TIME Customer Service Representative

Company name
EMCOR Group, Inc.

Location
Norristown, PA

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About Us:

USM, a wholly owned subsidiary of EMCOR Group, Inc., is a leading provider of essential facilities maintenance services, including interior and exterior services and electrical, mechanical and plumbing services, to national and regional commercial customers that maintain multi-site portfolios across wide geographic areas. With its highly developed proprietary network of over 11,000 service partners, USM delivers consistent facilities maintenance services across a nationwide footprint for approximately 150 customers in over 80,000 locations in all 50 states, Puerto Rico, and Canada.

Part Time/ On-Demand Seasonal CSR Representatives*****

We are actively looking for candidates for these important roles.

Given our national scope, client reporting requirements and the unpredictability of snow, the more that a person is available the more potential opportunities there will be to be scheduled to work in our 24/7 operation here in Norristown.

Job Summary:

USM is looking for part time On Demand Representatives to coordinate the delivery of snow removal services for USM’s national client base. This position assists our account teams with the front end and clerical tasks related to scheduling, notifying and validating the vendors in our network that are providing snow and ice remediation services to our various clients. Representatives respond to customer service requests electronically and by phone to ensure that services provided meet or exceed client and USM’s expectations.

These roles are ideal for:

Those looking to earn extra money

Those available only part time, due to other obligations

College students

Schedules:

An email containing available shifts is sent out weekly and are matched against responses from On Demand staff

Additional requests for staff may be sent if there are additional shifts that need coverage

due to new snow events etc).

The work schedules for each week will vary significantly along with the snowfall patterns throughout the country. While we cannot guarantee a minimum number of hours, the ability to change your availability from week to week gives you the freedom to be flexible with your schedule.

Essential Duties and Responsibilities:

Take incoming calls from customers and suppliers and route them to the appropriate account team member

Advanced work order triage and troubleshooting via email, telephone or 3rd party communications

Act as a trusted resource for customers and suppliers

Prepare customer invoices

Other tasks as required

Qualifications:

Prior experience working in a high volume, fast paced customer service role. Call center experience preferred.

Proficiency with MS Office

including but not limited to Excel and Word), and Lotus Notes

Or a similar business email program like MS Outlook)

Ability to reliably reach our offices in Norristown, PA, regardless of inclement weather conditions.

Demonstrated ability to problem solve.

Proven ability to multitask and prioritize.

Excellent oral and written communication skills.

Experience in the trades, such as HVAC, Floor Care, Electrical, Plumbing, Roofing, Landscaping or building repair and maintenance a plus

Previous experience working with a work order management system a plus

Bi-lingual English/Spanish skills a plus

Work hours for this position are subject to change; ample notice will be provided prior to any schedule changes. While we will work to try and accommodate your availability we are not able to guarantee and certain number of hours per week. The more flexibility that you offer, the more that there will be a chance for hours.

We offer our On Demand seasonal employees:

A competitive salary

Covered parking garage

Opportunity to work a flexible schedule

the more hours that you are available, the more opportunities that there may be to work)

Ability to apply and be considered for other opportunities after the snow season is over.

Proven performers may be able to return next season in a same or similar role. Some of our On Demand team members have been working for us for 6 years.

Whether you are looking for some extra spending money for the holidays and beyond, or to supplement your income, our On Demandteam might be right for you.

We are always looking for individuals with the talent and skills required to contribute to our continued growth and success. EOE M/F/Vet/Disabled

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Company info

EMCOR Group, Inc.
Website : http://www.emcorgroup.com/

Company Profile
EMCOR Group, Inc. (NYSE: EME) is a Fortune 500 company and global leader in mechanical and electrical construction, industrial and energy infrastructure, and facilities services. A provider of critical infrastructure systems, EMCOR gives life to new structures and sustains life in existing ones via high-quality commercial construction services and facilities services which include planning, installing, operating, maintaining and protecting the sophisticated systems that create facility environments.

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