Job Details


Company name
American Express Company

New York City, NY

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Senior Manager, Product, Risk Management


Asset Management

Sub Sector:

Traditional Asset Manager

Risk Type:




American Express is changing the world at work with innovative solutions that help businesses drive growth. The Risk Center of Excellence organization sits within Global Risk Banking and Compliance (GRBC) is responsible for managing Risk through continuous monitoring, reviews and tests across all Business Units, Product lines and geographies in American Express. As an Innovation organization, the team's charter is to bring innovative products to life in the areas of Risk Management and Data Science.

We are seeking an experienced Product Manager

to be a part of this important evolution of the next-generation Risk Management and analytics products. These products aim to automate risk monitoring (across all risk types) and testing for Amex across processes, products, business units and risk types leveraging recent advances in data science and technology

As Senior Manager (Product Owner) you will apply your expertise and data to understand business needs to help develop and build KPIs, KRIs and KCIs to monitor risk across functions and processes in Amex. You will define the user experience, direct one or more scrum teams and other delivery stakeholders to develop solutions. You will prioritize your backlog, gather and define user requirements, and interface with business partners in order to help Amex achieve aggressive business goals while providing innovative, best-in-class solution enhancements for our business stakeholders. You have an understanding of agile development processes and lean startup methods. You are someone with a good mix of product and tech skill, a deep appreciation for user-centered design and development, and a fascination for technology innovation. You have an aptitude for risk management techniques and affinity for data and analytics. You are a strong communicator who is equally adept at talking to other risk managers, marketers, and engineers amongst other stakeholders. You are not afraid of pushing boundaries to achieve the best outcomes for Amex.

Key Responsibilities

Develop and drive product roadmap and define timelines for future features and capabilities

Understand and apply new trends and competitive best practices into product roadmap and requirements

Build, prioritize, and sequence the feature backlog according to defined metrics including business value, return on investment, and job size

Actively collaborate with risk managers, product managers, platform and partner scrum teams and technical engineers in delivery execution

Identify use cases, define business processes, and craft end-to-end user flows.

Breakdown complex business requirements into actionable product features and technology user stories

Develop and implement Test and Learn plan to support ongoing iteration of customer experience and product feature set

Conduct competitive assessments and develop product recommendations based on analysis

Liaise with functions across geographies and Business Units to translate business strategies and goals into product development plans

Support development of appropriate tracking and reporting to determine product performance

Track and drive measurement metrics (KPIs, KRIs and KCIs)

Identify opportunities to build predictive/machine learning models and lead development of forward-looking metrics

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Required Skills/Qualifications

Experience working with software developers and engineers, with a strong ability to translate product requirements succinctly and ensure technology deliverables are built with high quality. Digital product development experience preferred.

Strong analytical skills with experience in analytics, including big data analytics and decision science. Should be able to derive risk related insights from data

Experience in risk management disciplines

Respect for user experience, design, and technical systems and architecture. You easily recognize aesthetic and functional details and can make pragmatic decisions about what details are actually important.

Working knowledge of agile and lean software development methodologies, and the importance of iteration and continuous validation

Strong strategic thinker with the ability to prioritize tasks and drive results across various initiatives

Strong organizational and project management skills with ability to multi-task and manage multiple work-streams

Ability to analyze issues and business use cases, document analysis, and execute plans to action

Excellent problem solving and analytical skills with comfort with data-driven decision making

Ability to work under pressure and adapt quickly in an environment with evolving business demands

Proven ability to build collaborative, trusting cross-functional relationships across diverse set of stakeholders

Passion for technology and knowledge of industry structure, trends and influential companies. Experience in the Governance, Risk and Compliance (GRC) or RegulatoryTech industry is a plus.

Strong interpersonal and communication skills

Confident with the ability to challenge the status quo and drive innovation. Articulate point of view with a rationale and be able to defend it

Educational Requirements:

Advanced degree in business, statistics, engineering or a quantitative field is required

MBA is a plus

Employment Type:

Full Time


Americas, United States


New York


New York


Post Date:


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Company info

American Express Company
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Company Profile
Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do more and achieve more.

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