Job Details

Service Operations Support Manager in Training

Company name
CarMax Business Services, LLC

Fort Worth, TX

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Service Operations Support Manager in Training

Location: Fort Worth - Arlington, TX (8400 Anderson Blvd)

Job Description

General Summary:

The Service Operations Support Manager in Training is accountable for performing the job duties and responsibilities below, which primarily involve managing and leading associates.

Principle Duties and Responsibilities:

• Manage and lead associates to achieve production targets, maintain and control inventory levels, and provide exceptional customer service.

• Conduct informal and formal observations of associates

• Communicate expectations and provide feedback to associates

• Participate and make recommendations in the screening/hiring and development of associates

• Maintain key performance measures

• Learn, participate and execute continuous improvement efforts

• Assist with the development and execution of production plans

• Ensure proper inventory levels of all materials and equipment including, but not limited to personal protective equipment, tools, and chemicals using the supply ordering system

• Provide support to sales, business office and purchasing teams when needed

• Ensure compliance with all aspects of risk management including the administration of loss prevention, facility maintenance,

environmental, health, and safety guidelines

• Handle customer concerns in a quick, efficient, and friendly manner.

• Other duties and responsibilities as assigned by the Operations Manager

Job Specifications:

• Possess a minimum of 5 years management experience in a complex, fast paced environment

• Work through and manage a team to achieve production goals

• Read, interpret and transcribe data in order to maintain accurate records

• Demonstrate the ability to multi-task

• Speak and listen effectively in dealing with customers/associates, both in person and over the phone

• Demonstrate above average computer skills with a variety of common and proprietary software

** Ability to relocate after training may be required

Working Conditions:

♦ Combination of indoor and outdoor work environment; may include working in noisy situations and/or inclement weather


♦ Requires walking or standing for extended periods of time.

♦ Variety of work schedules with shifts that may include nights, weekends, and holidays

♦ Occasional travel to other work locations

♦ Follow all CarMax, state and federal policies, rules and regulations, including, but not limited to: O.S.H.A., and EPA, Personal Protective Equipment, proper waste disposal in required areas, attendance, Asset Protection, Integrity and Standards of Professional Appearance

Company info

CarMax Business Services, LLC
Phone : 817-801-1501
Website :

Company Profile
CarMax was built on the idea that there had to be a better way to buy a used car. So we set out to change things by making the buying process as easy (and fun!) as possible. Before anything else though, we laid the foundation upon which our car-selling venture would be built: INTEGRITY.

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