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Job Details


Company name
Ryder System, Inc.

Novi, MI

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Position Description
The Transportation Carrier Specialist is responsible for serving as the primary escalation point of contact for carriers and ensures the carrier is getting the support needed and resolving issues. This individual reviews and analyzes the carrier performance scorecard and makes recommendations to improve performance and works internally with corresponding team and/or externally with the carrier directly.
Key skills /characteristics
Excellent Written & Verbal Communication
Customer Advocate
ENERGETIC, EAGER to solve challenges
Data Analytics:  Experience using large sets of Data to identify issues, trends

Bachelor's degree in business, logistics, or related field of study or a minimum of eight (8) years of relevant work experience
Two (2) years or more of transportation operations experience including carrier management, transportation planning, project management and logistics analysis
Demonstrated analytical skills; ability to handle and analyze large data files and respond with the customer in mind
Strong verbal and written communication skills
Ability to:

Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, and supervisors)
Work independently and as a member of a team

Flexibility to operate, and self-driven to excel, in a fast-paced environment
Capability for multi-tasking and highly organized, with excellent time management skills
Detail-oriented with excellent follow-up practices
Proficiency in MS Office (advanced level Excel, Access, and PowerPoint)
Competency in statistical and/or transportation analysis tools (advanced level)
Knowledge of Ryder TM operating tools (advanced level)
Working knowledge of FBAP, TIS, ROL and TM systems (advanced level)


Review internal and external Carrier Performance Metrics (pick-up, delivery, compliance, billing, and EDI - additional reports) to support TSPD team, Operations team, and Leadership
Coordinate with other departments; make recommendations for corrective measures, advocate for carriers, and manage payment inquiries and issue resolution (coordinate with internal departments,  such as CFT, Audit, and Operations)
Serve as primary contact and communication channel for a deck of carriers; ensure other groups within Carrier team is performing as required
Serve as carrier's advocate within Ryder to resolve issues including projects and tasks
Work toward goal of improving carrier ability to do business with Ryder more efficiently
Develop and follow-up of corrective actions for performance metric shortfalls
May participate in the hiring and training of new analysts within the department; provide required data and support for carriers for which the Analyst is responsible
Perform other duties as assigned

 Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. 

Company info

Ryder System, Inc.
Website :

Company Profile
Ryder System, Inc. is a leading provider of commercial transportation, logistics, and supply chain management solutions, serving customers throughout North America, Europe and Asia. Over the past 80 years, Ryder has earned a reputation for delivering solutions that ease complexity and increase efficiency for companies of all sizes. An industry-leading FORTUNE® 500 company, Ryder’s products and services encompass everything from fleet management to large-scale supply chain solutions and turnkey transportation solutions, making commerce flow more efficiently, reliably, and safely for everyone. Ryder Fleet Management Solutions (FMS) provides leasing, truck rentals, used vehicle sales, maintenance, fuel and safety services to help customers deliver top-line service with bottom-line savings and one-stop simplicity. Ryder Supply Chain Solutions (SCS) manages the flow of goods from the acquisition of raw materials to the delivery of finished products. Ryder Dedicated provides turnkey transportation solutions that combine vehicles, drivers, routing and scheduling to help businesses run lean, stay safe and increase agility.

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