Sr. Account Manager
FreeWheel, a Comcast company, has superior end-to-end technology, premium marketplace, and best in market advisory services that power the advertising businesses of the largest media and entertainment companies in the world, including DIRECTV, Fox, NBC Universal, Turner Broadcasting System and Viacom in U.S., and Sky and Channel 4 in Europe. From our unique position at the center of the premium video economy, we enable our clients to unify audiences across desktop, mobile, OTT, and traditional STB devices, and profitably monetize their content. Headquartered in New York, with offices in San Francisco, London, and Beijing, FreeWheel stands to advocate for the entire industry through the FreeWheel Council for Premium Video.
ABOUT THE OPPORTUNITY:
FreeWheel is hiring a Senior Account Manager based New York who will report to the Director, Customer Success. We are looking for a passionate Account Manager who will partner and ensure long-term success of our customers. In this role, you will responsible for developing long-term relationships with your assigned customers, connecting with the FreeWheel user-level and up.
Develop and Maintain Relationships:
Owns ongoing communication, contact and relationship with the users of the FW platform
Gain info and POV when lower level org changes and departures impact on overall relationship
Engage in on-site visits w/ clients to gather general relationship temperature feedback
Coordinate all activities for a Client:
Across SRM, Support, Product (ideas forum) and client services engagements
Across all Advanced Advertising Business Units
First point of contact for any questions and/or issues that arise on a daily basis
Conduct weekly check-ins internally (account team) and externally (with client) to manage all ongoing tasks, issues and points of communication at a client’s account
Advise clients on strategic vision as it relates to their ongoing activities within FreeWheel
Understand the client’s business and industry they operate in, in order to:
Understand implications of decisions made on the day-to-day business (i.e. process changes)
Understand how internal FreeWheel changes may impact client workflow and business (i.e. FreeWheel is initiating a change through a product release or bug fix, what does it mean to client)
Identify any potential pitfalls or issues that will impact the client in the short-term or long-term, even if the client has not explicitly called it out as an issue
Assist in sales process for renewals, upsells and product utilization
Be an input into the account planning process including Strategic Account Reviews (SARs) and Quarterly Business Reviews (QBRs)
Proven account manager or other relevant experience
Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
Experience delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time
Excellent listening and presentation skills
Excellent verbal and written communication skills
BA/BS degree or equivalent
Generally requires 5-7 years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer
Website : http://www.comcast.com
Comcast Corporation operates as a media and technology company worldwide. It operates through Cable Communications, Cable Networks, Broadcast Television, Filmed Entertainment, and Theme Parks segments. The Cable Communications segment offers video, high-speed Internet, and voice services to residential and business customers under the XFINITY brand name. This segment also provides business services, such as cellular backhaul services to mobile network operators; Ethernet network services; and online advertising services. The Cable Networks segment operates national cable networks, which provide entertainment, news and information, and sports content; regional sports and news networks; international channels; and cable television production operations, as well as owns digital media properties. The Broadcast Television segment operates NBC and Telemundo broadcast networks, NBC and Telemundo owned local broadcast television stations, and broadcast television production operations, as well as owns digital media properties. The Filmed Entertainment segment produces, acquires, markets, and distributes live-action and animated filmed entertainment under the Universal Pictures, Focus Features, and Illumination names. This segment also develops, produces, and licenses stage plays, as well as owns digital media properties. The Theme Parks segment operates theme parks; studios; Island of adventures; and a dining, retail, and entertainment complex. Comcast Corporation was founded in 1963 and is headquartered in Philadelphia, Pennsylvania.