JOB SUMMARYServes as a liaison to the business community in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) (s) he supports, as well as an understanding of the organization's systems and capabilities. Educates on the direction of the business. Utilizes understanding of both business process and technical capabilities to implement solutions to the more complex business needs/problems.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently supports all efforts to simplify and enhance the customer experienceGathers, refines and validates complex business requirements, interdependencies, potential risks and issuesAnalyzes business partners\u2019 operations to understand their strengths and weaknesses to determine opportunities to automate processes and functionsAssists in the business process design or redesign and documentation as neededTranslates high level business requirements into functional specifications and manages changes to such specificationsFacilitates communication and gains commitment between business units to align solutions with business strategiesDevelops complex business casesWorks on multiple projects as a project team member, at times as a project leaderMay coach and mentor less experienced staffAssists with facilitating project governance and corporate prioritiesREQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishKnowledge of software development lifecycle (SDLC)Knowledge of technology system interfaces and data integration, networks, operating systemsGood communication skills (oral and written)Good interpersonal and consultative skillsAnalytical thinking and problem solvingDetail oriented and committed to a high level of accuracyKnowledge of industry best practice for business analysisModels systems and data to a logical level, user interface design, and prototyping, decision tables/trees, data flowsModeling notation (UML, Structured, BPMN)Writing unambiguous, verified requirements to a testable level (functional and non-functional requirements)Advanced training on elicitation and elaboration of requirements from a verified source, and demonstration of using these skills to provide on elicitation and elaboration of requirementsEducationBachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experienceRelated Work Experience5 to 7 years of relevant technical or business work experienceWORKING CONDITIONSOffice environmentEOE Race/Sex/Vet/DisabilityCharter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdfCharter is committed to diversity, and values the ways in which we are different.
Website : https://www.spectrum.com
Charter, founded in 1993, created a customer service-oriented company that has grown and evolved on many levels over the past two decades. Charter's growth was achieved through acquisitions of cable properties and the subsequent increase of customers in those communities, as well as development and launch of new products and services. Charter became a publicly-traded company on NASDAQ in 1999 and has been a Fortune 500 company since 2001