Michael Foods, Inc.
Michael Foods, Inc. is a leader in the food processing and distribution industry with business in egg products, refrigerated grocery and potato products. We offer exciting job possibilities throughout our organization where you can enhance your career, sharpen your talents and make an impact. Join our company and be part of an innovative team that’s First in Food.
The International Customer Service Representative will be primarily responsible for the daily execution of international customer orders originating in the United States, however is not limited to solely export shipments. They will also be responsible for supporting the sales organization in relation to new customer and country development. This position will interact and gain the support of other internal departments. Through execution they will help support the compliance requirements for International Business.
DUTIES AND RESPONSIBILITIES:
Coordinate export activities for our overseas distributors, process international orders, review all international export documentation
Maintain communications with distributors, International Sales, Regulatory, Supply chain, and Shipping personnel to ensure highest levels of customer service.
Solve problems related to current status of open orders, orders needing to be expedited, or orders that may need to be traced while in transit.
Interact and cooperate with every level of the organization to ensure the highest level of service to our customers
Respond to inquiries received by distributors, and international sales force relating to product availability, export regulations, shipping and documents.
Responsible for accurate, complete and timely processing of distributors orders, samples and requests.
Resolve all customer issues accurately and in a timely manner.
Report on open orders and status of international shipments.
Participate in the proper set up of customers, products and documentation requirements to specific countries and monitor that all are finalized prior to the execution of the order management process.
Ensure products meet the requirements of export and all special requirements are met.
Develop and maintain positive relationships with all functions involved in the export process
SKILLS AND ABILITIES:
Bachelor’s degree required
Export Services or similar functions for a global organization.
Previous experience in operations, logistics, customer service, or other related functions desirable.
Strong written and verbal communications capabilities
Computer proficiency – SAP and Microsoft Office, experience with Excel preferred
Strong communication skills, ability to think proactively and to make decisions independently
Excellent work ethic. Strong commitment to delivering exceptional quality and customer service
Must be able to perform multiple tasks in a high paced environment, with a strong attention to detail, and must demonstrate excellent organizational skills
Ability to develop/sustain long-term business relationships
Ability to leverage Continuous Improvement to identify and execute process improvement opportunities
Secondary language desirable
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Michael Foods, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, veteran status, medical condition, marital status, or a physical or mental disability.
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Michael Foods, Inc.
Website : http://www.michaelfoods.com
Michael Foods, Inc. is a leading food processor and distributor with business in egg products, refrigerated grocery and potato products, and with net sales exceeding $1.5 billion. At Michael Foods, our customers' wants and needs serve as a foundation for all we do. We have become a leader in the food industry by introducing innovative, value-added food technology and customer solutions.