Job Details

Sr. Director Continous Improvement

Company name
Hertz Global Holdings, Inc.

Location
Estero, FL

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Profile

General Responsibilities
Serve as an internal consulting leader to improve Hertz\u2019 profitability and customer experience.  Proactively identify profitability opportunities for the company, and scope/launch/execute projects to capture the opportunities.  Work collaboratively with division and business leaders and lead & develop a consulting team of 3-5 full time internal consultants.
Generate a minimum of $10 million in profitability impact per calendar year
Proactively identify opportunities to improve profitability; areas of focus include operational efficiency & effectiveness, revenue management and sales effectiveness, strategy, customer satisfaction, third party cost savings/total cost of ownership
Independently scope projects \u2013 including value levers and potential, cross-functional participation & requirements, activities and timeline, costs and risks
Prioritize projects based on impact, ease of implementation, risk, timeline, and stakeholder buy-in
Closely collaborate with senior division and functional leaders including EVPs and SVPs to generate project sponsorship, participation, and buy-in
Lead a full-time consulting team of 3-5 people plus functional team members to execute consulting projects, including

Structure ambiguous problems using tools such as issue trees, storylines, storyboards and other tools
Identify key issues, determine right analyses to conduct, oversee and pressure-test quantitative analytics
Plan and conduct large and small group workshops as needed
Identify and leverage external and internal industry/functional experts
Syndicate findings with divisional leaders and VP of CI, and adjust approach as needed
Develop synthesized presentations, summarized to the appropriate level (CEO, EVPs, SVPs, project leadership)

Develop and coach consulting staff to build consulting toolkit across problem solving skills, internal client relationships, and presentation skills.
Role model inspirational leadership
Build CI group\u2019s credibility with functional/divisional stakeholders and senior management; generate ongoing pull for CI assistance and value-add
Build area of specialization over time
Mandatory Requirements
Educational Background:
Bachelor\u2019s Degree minimum (MBA Preferred)   
 
Professional Experience:

Consulting background preferred
Deep understanding of process excellence in operations or revenue/strategy functions
Team management experience in consulting firm or managerial positions in operations or revenue functions
Black Belt certification
Master Black Belt certification prefer

Knowledge:
- Best practice process development
- Existing area of functional expertise (e.g., operations, strategy, revenue)
- Lean/six sigma experience
 
Skills:
- Ability to influence others without formal authority
- Project management
- Change management
- Business case management
- Requirements management
      - Planning and control
      - Time management
      - Organization skills
      - Presentation skills
      - Excellent written skills
      - Excellent MS Excel skills (tested)
 
Competencies:
- Ability to work comfortably across functional and geographical boundaries
- Matrix management capability
- Contingency planner
- Execution and discipline
- Business Acumen, commercial awareness
- Ability to coach and provide feedback to team members
- Edge \u2013 courage to make tough yes/no decisions
- Excellent team builder. Ability to identify and overcome obstacles that inhibit team effectiveness
- Leadership
- Teamwork
- Continuous improvement
- Communication
- Energy
- Ability to energize others
Additional Notes:
-  Must have a customer service orientation
-  Self starter with gravitas to work across all levels and motivate variety of teams, without actual reporting structure
-  Strong on integrity, flexibility, creativity, innovation and passion
- Results orientated

Company info

Hertz Global Holdings, Inc.
Website : http://www.hertz.com

Company Profile
Hertz operates its car rental business through the Hertz, Dollar and Thrifty brands from approximately 10,400 corporate, licensee and franchisee locations in North America, Europe, Latin America, Asia, Australia, Africa, the Middle East and New Zealand

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