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Company name
TIAA-CREF Individual & Institutional Services, LLC

Boston, MA

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Sr. UX Designer (Usability Researcher)','1710448','!*!COMPANY OVERVIEW:

Since 1918, it has been TIAA’s mission to serve, our ability to perform and the values we embrace that make us a different kind of financial services organization. We’re dedicated to serving the financial needs of those in the academic, medical, cultural, governmental and research fields, and committed to helping make lifetime financial well-being possible for them.

By building a culture that allows all employees to contribute their unique talents and skills, we’re able to provide our customers with fresh ideas and distinct perspectives to help them achieve their goals.  We believe a diverse and inclusive workforce is one of our greatest strengths and a key measure of our success*.

For more information about TIAA, visit our website.


The Sr. UX Designer is a senior-level usability researcher with an expert understanding of digital site usability support. Candidates should possess a deep understanding of user experience, research planning and execution, persona development and user need identification.

As part of the UX Usability team, the successful candidate will lead and manage multiple interactive projects and complete report-outs of findings and recommendations through the use of appropriate tools, resources, and processes.

Projects will typically include developing the usability research program determining the best research methods based on project and user needs, time and budget. This will require gathering and analyzing end user data, persona development, understanding and documenting user needs and goals, carrying out usability reviews and/or heuristic evaluations.


Develop research plans, conduct performance-based usability tests and design walkthroughs, and report outcomes.

Lead remote usability studies and card sorts.

Manage project with designers, UX Lead, IA, Content, and/or Prototyping directly, to improve the visual design of the user experience.

Craft documentation to help communicate the experience to the project team, UX team, and prototyping team.

Understand the use and maintenance of lab equipment for testing.

Additional Responsibilities:

Demonstrate a solid understanding of interface design and usability principles/best practices and the ability to speak to the specifics and benefits of the user-centered design process.

Expertise with remote testing methodologies.

Ability to influence business partners and colleagues through effective leadership and demonstrated expertise.

Ability to evaluate technology alternatives and make strategic technical decisions.

Create and lead the passion for being the voice of the user and experience building user centric solutions. 

Collaborate with designers, developers, stakeholders and UX leaders to identify and address barriers to making platforms accessible to individuals with disabilities

Help to ensure TIAA digital properties are in compliance with WCAG 2.0 and Section 508 web accessibility standards.


Required Skills:• 7 or more years of experience in a senior usability researcher or analyst role.

• Experience with project methods such as Waterfall SDLC and Agile.

• Online portfolio displaying research conducted highlighting a firm understanding of user research methods and best practices.

Desired Skills:

• A Bachelor's Degree in HCI, Human Factors, Interaction Design, Cognitive/Experimental Psychology, Cognitive Science or related work experience

• Experience leading usability improvements and design efforts.

• Experience guiding and mentoring senior software engineers and test engineers.


Equal Employment Opportunity is not just the law, it’s our commitment. Read more about the Equal Employment Opportunity Law.

If you need assistance applying due to being visually or hearing impaired, please email Careers Help.

This organization is an equal employment opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, this organization expressly prohibits discrimination, harassment, and retaliation on the basis of race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy (including childbirth, breastfeeding or related medical conditions where applicable), sexual orientation, gender, gender identity, gender expression, transgender, marital status, national origin, ancestry, physical or mental disability, requesting a reasonable accommodation based on mental or physical disability, medical condition (as defined by applicable law), genetic history and information, citizenship status, military or veteran status, or any other status protected by federal, state, or local law or ordinance or regulation (collectively referred to here as “protected characteristics”).

*©2016 Teachers Insurance and Annuity Association of America (TIAA), 730 Third Avenue, New York, NY 10017

C23921','MA-Boston','','Information Technology','','','Sr. UX Designer (Usability Researcher)

Company info

TIAA-CREF Individual & Institutional Services, LLC
Website :

Company Profile
TIAA-CREF is a leading financial services organization with $487 billion in assets under management (as of 3/31/12). The firm is a leader in helping those in the academic, medical, cultural, governmental and research fields plan for retirement, and life’s other goals. Over 3.7 million individuals trust us to help support their financial well-being.

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