NuStar Energy L.P
Job Description:Under general supervision, responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. Effectively and efficiently supports computer-based business solutions. Participates in the design and implementation of new systems and modification of existing applications. Builds knowledge of the organization, processes and customers. Solves a range of difficult problems. Analyzes possible solutions using standard procedures. Receives a moderate level of guidance and direction. Monitors and tunes the system to achieve optimum performance levels. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.•Respond to requests for technical assistance in person, via phone, or electronically. •Identify and escalate situations requiring urgent attention. •Assist the Systems Administrator in the installation, configuration, documentation, and maintenance of NuStar’s Windows systems environment. •Serves as the backup for any system related administration and troubleshooting. •Handle the administration of NuStar's Active Directory, Virtual environment, SAN, server & client, and Windows Servers. •Provide remote technical support and resolve problems to the end user’s satisfaction. •Monitor service desk for tickets assigned to the queue and process as assigned. •Communicate and document technological solutions. •Share client feedback with relevant team members and collaborate to ensure above expectation results. •Exemplify teamwork in a highly visible, fast paced environment, with minimal supervision and act as an escalation point within the team.•Other duties as assigned. •I/S Support Processes: follow defined I/S support process including creating knowledge articles, providing assistance to other team members, and completing general help desk procedures. •I/S Project Processes: demonstrate mid-level project lifecycle skills; follow defined I/S project execution standards including business process mapping notation and transformation, change control process, and software lifecycle. •Execute mid-sized projects with limited support. •Cross-Discipline Work: able to bridge gaps and work with different I/S disciplines (e.g. technical, functional, infrastructure).•Expected to continually expand scope of knowledge.•Requires 7x24 support under general direction and support of senior team members.•Travel – Must be willing and able to travel as required by the demands of the position.•NuStar Culture – Employees are expected to know NuStar’s Core Values and are expected to integrate NuStar’s Core Values into their performance at all times, specifically demonstrating consistent reliability, integrity, utmost respect for othersRequirements:
BA or BS degree in Engineering or Computer Science preferred. Relevant technical or industry experience will also be considered.
Certifications: A , MCP or equivalent experience
Minimum of 3-5 years of relevant technical experience required and 1 year of industry experience preferred. Strong interpersonal skills required to effectively interact with internal and external contacts as well as strong oral and written communication skills. Ability to take direction from superiors and contribute to departmental discussions regarding problem solving required. Requires the ability to efficiently and effectively work in a team environment. Requires strong analytical and problem skills. Must have a good understanding of networking of computers and other devices in a business environment. Must have demonstrated ability to exercise sound judgment involving difficult situations
When a higher level position exists, candidates with greater qualifications may be considered for the position.
It takes great employees to make a great company and NuStar has the best employees in the world. The company has recruited and retained an outstanding workforce because NuStar is a great place to work. In fact, the company has made FORTUNE’s “100 Best Companies to Work For” list for nine consecutive years.
In addition to that honor, NuStar has been named the No. 1 best large company to work for in Texas by Texas Monthly magazine and was named a top employer through local media competitions in San Antonio, Texas, Wichita, Kansas, and the Coastal Bend region of Texas. This recognition is particularly noteworthy considering that these honors are based primarily on confidential employee surveys.
NuStar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. When a higher level position exists candidates with greater qualifications may be considered for the position.
NuStar Energy L.P
Website : http://www.nustarenergy.com
Since it went public in 2001, NuStar Energy L.P. has grown from 160 employees to about 1,600 today; from $387 million in assets to $5 billion; and from $100 million in revenues to $3.5 billion in 2013. As a result of its growth, NuStar currently has 8,643 miles of pipeline and 87 terminal and storage facilities that store and distribute crude oil, refined products and specialty liquids. The partnership’s combined system has approximately 97 million barrels of storage capacity at its facilities around the world, and NuStar has operations in the United States, Canada, Mexico, the Netherlands, including St. Eustatius in the Caribbean, the United Kingdom, and Turkey.