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Job Details

Ticket and Fan Services Intern

Company name
Philadelphia Eagles Limited Partnership

Location
Philadelphia, PA

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Profile

POSITION SUMMARY

The Ticket & Fan Services Intern will learn the intricacies of an NFL Ticket Operations and Fan Services Department while strengthening their professional attributes. To participate in this internship, students must be able to receive credit from their college or university.

REPORTING RELATIONSHIPS

The Ticket & Fan Services Intern will enhance their education by working under the direct supervision of the Ticket Operations Manager, Game Day Staff Payroll & Scheduling Manager or Fan Experience Manager, depending on their position.

POSITION RESPONSIBILITIES

Ticket Services

Assist with incoming calls and emails to the Ticket Office and Guest Services lines and assist visitors at ticket windows

Manage and maintain customer/season ticket member hard file system

Learn and use Archtics ticketing systems for reports and account updates

Learn and use the Philadelphia Eagles CRM database for reports and account updates

Organizing and preparing department for season and game days

Assist with data entry including, SBL information, customer information, and financial information

Assist Premium Seat Ticket Manager with contracts and data processing

Assist Special Event Ticket Manager with all non-Eagles events including event set-up, ticket sales, and ticket mailings

Help organize and input incoming payments, including tracking and creating batches and financial reports

Work all exclusive Season Ticket Member events as well as all events at Lincoln Financial Field

Assist staff within the Ticket Operations, Guest Services, and Season Ticket Member Services Departments with day-to-day operations

Fan Services

Assist with day-to-day Game Day Staff communication via phone and email

Analyze employee feedback to identify areas of improvement

Assist in the response of fan suggestions, questions, complaints or comments via phone and email

Assist in operational support of Fan Services locations

Support the lost and found program, including logging, returning and donating items

Utilize SalesForce CRM database software to track and analyze fan interactions

Become proficient in ABI MasterMind program and assist in updating event schedules and employee files for Game Day Staff

Assist with event day preparation, including copying and organizing materials and equipment

Support the Fan Experience department with planning, logistics, and execution of Game Day Staff Hiring, Game Day Staff Trainings, Game Day Staff Appreciation Days, and Game Day Staff Post-Season Party

Assist staff within the Ticket Operations, Fan Services, and Season Ticket Member Services Departments with day-to-day operations

Work all events at Lincoln Financial Field as well as Game Day Staff related events

QUALIFICATIONS

Must be able to receive academic credit and provide paperwork

Customer service experience

Excellent verbal, written, and interpersonal communication skills required

Availability to work evenings and weekend events when necessary

Note:

When you apply for this job online, you will be required to answer the following questions:

1. Do you have housing in the Philadelphia area?

2. Are you currently attending college or able to receive credits for an academic internship?

Company info

Philadelphia Eagles Limited Partnership
Website : http://www.philadelphiaeagles.com

Company Profile
The Philadelphia Eagles are known as one of the more progressive organizations in professional sports and have come to be considered one of the most storied sports franchises in history. As an organization the Philadelphia Eagles is both an exciting and demanding place to work fueled by passion, dedication, and a commitment to the community and Eagles Youth Partnership. Lincoln Financial Field is one of the premier sports and entertainment facilities in the United States. In addition to being the home of the Philadelphia Eagles, the stadium plays host to numerous other events, providing an unmatched spectator experience for over 65,000 fans. Lincoln Financial Field is maintained and managed by a team working together to provide the highest quality sports and entertainment experience in a safe, clean, and friendly environment.

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