Job Details

Unified Communications Manager

Company name
Realogy Holdings Corp

Location
Madison, NJ

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Requisition 46446

Realogy Holdings Corp. is a global leader in residential real estate franchising and brokerage with many of the best-known industry brands including Better Homes and Gardens® Real Estate, CENTURY 21®, Coldwell Banker®, Coldwell Banker Commercial®, The Corcoran Group®, ERA®, Sotheby's International Realty® and ZipRealty®. Collectively, Realogy's franchise system members operate approximately 14,250 offices with more than 281,000 independent sales associates conducting business in 114 countries and territories around the world.

The position will be responsible for delivering communications innovations to Realogy’s businesses, helping the organization to transform its workflows based on new capabilities, and driving the adoption of new UC, UCaaS, and CPaaS communications technologies throughout the organization. 

A great opportunity to lead a team and influence the planning and development of future telecommunications infrastructure, directly impacting the organization.

RESPONSIBILITIES:

Manage a team of 5 internal direct reports, and consultants, contractors and vendors supporting unified communications solutions at Realogy’s business units.

Production and Project support of voice network, applications, UC, and cloud-based communication solutions and platforms.

Manages the design, documentation and creation of standard operating procedures and processes for operation and support for all collaborative technologies and activities, which include: PBX, call manager, telepresence, chat, instant messaging, desktop video, cloud video and other collaborative technologies. 

Assists with development, evaluation and management of operating and capital budgets for communications and contact center infrastructure, networks, UC applications, UCaaS and CPaaS service providers. 

Manages communications requests, program needs assessments, project plans, budgets, schedules, internal and external resources ensuring project execution.

Owns product lifecycle management tracking EOS and EOL and ensuring firmware and service pack application to address performance and security issues.

Executes strategic decisions on vendors, technologies and the best solutions by researching and staying in the forefront of technology trends.

REQUIREMENTS:

Bachelor’s degree preferred, focused in Computer Science, Telephony or related discipline.

Must have relevant and recent hands on experience and working knowledge of voice, video, messaging, and conferencing / collaboration platforms.

5 plus years of employee management experience preferably in Telecom, UC or IT areas.

5 plus years of vendor management and contract negotiation.

Demonstrated experience leading daily operations and support of traditional and unified communications, and cloud-based solutions.

Strong project management experience in handling multiple priorities, influencing across all levels of the organization, while executing on critical deadlines.

Experience with Avaya/ Cisco/ Interactive Intelligence IP telephony and strong knowledge of on premise, data center, and cloud-based communications solutions. 

Ideal candidate will have a working knowledge of PBX/Call Manager, SIP trunking solutions, contact center solutions, dial plans, conferencing / collaboration systems, Avaya/ Cisco and other voice gateways, network protocols (G.711, G.729, SIP, H.323) and UC, UCaaS, CCaaS, and CPaaS solutions.

To learn more about Realogy and the accomplishments of our brands, logon to www.realogy.com

Realogy Holdings Corp and its subsidiaries are an Equal Opportunity Employer.

#LI-GJ

Company info

Realogy Holdings Corp
Website : https://www.realogy.com/

Company Profile
Realogy Holdings Corp. (NYSE: RLGY) is a global leader in residential real estate franchising and brokerage with many of the best-known industry brands including Better Homes and Gardens® Real Estate, CENTURY 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, Sotheby's International Realty® and ZipRealty®. Collectively, Realogy's franchise system members operate approximately 14,100 offices with more than 273,200 independent sales associates conducting business in 112 countries and territories around the world. NRT LLC, Realogy’s company-owned real estate brokerage, is the largest residential brokerage company in the United States, operates under several of Realogy’s brands and also provides related residential real estate services. Realogy also owns Cartus, a prominent worldwide provider of relocation services to corporate and affinity clients, Title Resource Group (TRG), a leading provider of title, settlement and underwriting services, and ZapLabs LLC, its innovation and technology development subsidiary. Realogy is headquartered in Madison, New Jersey.

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