Workplace Services MAC Program Mgr.
Global Real Estate team members are part of an award winning department continually pushing the boundaries of Corporate Real Estate in support of Salesforce's 111 offices, in 81 cities, accommodating more than 27,000 employees. From our urban campuses, Salesforce Towers, fully activated lobbies and events, and cutting edge workplace designs, we strive for excellence and challenge ourselves to surprise and delight our employees and guests every day. In Global Real Estate, we work collaboratively to respond to challenges, motivate each other to do the best work of our lives, and enthusiastically celebrate our successes.
Salesforce, ranked by Forbes seven years running as the World's Most Innovative Company is seeking a talented and creative soul to help lead our hospitality and events team in our offices globally.
The Move, Adds, and Changes (MAC) Program Manager will be responsible for supporting the MAC programs and conference room requests. This position will support on site employee moves (individual, team, and org) across our urban SF HQ campus. Additionally the MAC program manager will serve as the key point of contact for all change requests related to meeting rooms throughout the campus that are non event related. An important aspect of this role is strong customer service to determine business justification for each incoming request. The MAC Program Manager will work closely with the Occupancy Planning team to ensure space standards are upheld, with IT partners to ensure seamless execution across platforms, and with WS project managers to implement any FFE changes to rooms to fulfill customer request.
This role is very hands-on in the day-to-day management and execution of our employee move management programs. In this position it will be critical to support the Real Estate and Workplace Services team with relocations as we ramp up to activate the Salesforce Tower, San Francisco.
Perform MAC programming in coordination with the global space planning and workplace services teams as well as provide overall support for client moves and room usage needs.
Coordinate strategic planning for moves, adds, and changes (MAC).
Process move related requests and ensure Workplace Services and FM staff are kept up to date on activity.
Create and verify the from/to move list in collaboration with WS Move team. Schedule and coordinate with internal partners to ensure a seamless relocation to end users; update CAFM tool with seat assignment.
Coordinates operational readiness meetings with internal stakeholders
Coordinates pre-move-walk-throughs to ensure spaces are ready to receive occupants.
Sends out post-move surveys. Ensures client satisfaction.
Evaluates and provides improvement suggestions for move processes and vendors. Seeks for ways to improve client relationships through the MAC process.
Use defined standard room ratio guidelines, set by planning team, to vet all requests.
Provides customer interface to validate office vacancies and proper room programming.
Produce room usage reports for Senior Leadership team.
Assist with building audits to verify that room signage and configurations are correctly noted on floor plans.
Track, update and maintain room use data in CAFM system.
Partner with IT to ensure accuracy of room status and accessibility in GCal.
Work to standardize and enforce Room Naming convention across campus.
Communicate changes to a room's status to all relevant internal departments and stakeholders
Participates in facility project meetings.
Respond to all move and room program request tickets.
Make ongoing recommendations for workflow efficiencies.
In partnership with the Space Planner, is responsible for accurate space and occupancy data for monthly Space & Occupancy reports
Other duties may be assigned.
3-4 years of professional experience, including move management, building management, facilities and construction management
Experience executing projects in a leased environment in collaboration with property management groups
Excellent project management and communication skills
Driven, entrepreneurial, self-starting
Ability to problem-solve and manage multiple priorities in a fast-paced environment
Positive team-oriented, hands-on, adaptive, and client-focused attitude
Comfortable collaborating with diverse team members, including architects, building engineers, and facility managers
Experience in Microsoft Office, including Word, PowerPoint, and Excel, Google Office applications
Experience with analyzing utility data
Experience conducting/utilizing Life Cycle Assessments
Experience using Salesforce products
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's World's Most Innovative Company six years in a row and one of Fortune's 100 Best Companies to Work For nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for family) made up of our employees, customers, partners and communities, we are working to improve the state of the world.
Website : http://www.salesforce.com
Salesforce.com is the enterprise cloud computing leader. Our social and mobile cloud technologies—including our flagship sales and CRM applications—help companies connect with customers, partners, and employees in entirely new ways.