Trenton, NJ, United States
Jul 21, 2021
Nov 03, 2021
What does a great Implementation Project Specialist do?
You are responsible for the management of various activities supporting the implementation of a new client on the credit processing platform. This includes scheduling and coordinating key activities with other Fiserv partners, departments, external vendors and the client to ensure the installation process is completed on time and in accordance with client requirements.
The service delivery organization implements projects and services for both new and existing clients. For new clients, we provide the conversion processes necessary to move the client from their current processor onto the Fiserv credit processing system. This process includes all facets of the client integration onto the platform from data analysis/conversion to the new interfaces needed for them to support their cardholders going forward.
For existing clients, the department implements additional system features the client did not request during the initial implementation or modification to features the client already has implemented.
In this role, you will:
Act as primary project contact for clients and internal groups on client related development, testing, implementation readiness and final implementation.
Provide continuous project feedback and status updates to key stakeholders.
Develop project plans and related task lists as necessary.
Manage multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements.
Develop and maintain professional client relationships and manage expectations with respect to live dates and other key timelines.
Work with resource managers to create capacity plan and resource forecasting.
Work with project managers and project teams to ensure internal project audit points are managed and tracked.
Develop and maintain consistent standards for project status reporting for internal and external purposes.
Represent department for internal special projects with partners.
Assist department with documentation and improvements.
Basic qualifications for consideration:
High School diploma or equivalent required; Bachelor’s degree preferred.
Four years work experience in an implementation capacity or environment.
Ability to occasionally provide after hours support for client implementations.
Preferred qualifications for consideration:
Previous Credit Platform knowledge/experience.
Strong level of project management knowledge including the ability to effectively manage and prioritize projects, issues and tasks.
Previous financial industry experience.
Excellent customer services skills with the ability to maintain professionalism under pressure.
Strong attention to detail.
Excellent verbal and written communication skills with the ability to communicate within all levels of clients and internal staff.
Strong sense of accountability and follow through, effective problem-solving skills as well as a commitment to positive solutions and the client experience.
The ability to work independently as well as in a team environment.
: Minimal travel as needed (5% anticipated) to support business needs.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Learn more about us.
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
In this role you will be aligned with our card solutions team. Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel® Network. We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
Website : http://www.fiserv.com/