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Job Details

Maintenance Manager

Company name
Charter Communications

Lexington, KY, United States

Employment Type

Bluecollar, Manager, Engineering, Construction

Posted on
Oct 07,2019

Valid Through
Jan 20,2020

Apply for this job


JOB SUMMARYResponsible for providing direction and leadership to the system technical department while maintaining system integrity and overseeing operations of plant maintenance (including demand and predictive maintenance) and engineering for existing system. Supervise maintenance contract labor resources. Coordinate and collaborate with Field Operations, Construction, Dispatch, Warehouse, and Customer Operations to ensure optimal customer experience. Provide reports to Field Engineering management on activity and results. Responsible for the hiring, training, development and performance management of staff.SHIFTMonday - Friday, 8:00am - 5:00pmMAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experienceManage all plant maintenance operations at the system level to maintain the integrity of the cable plant and assure quality and consistency of voice, video, and data to customersProvide oversight of contract labor management, including adherence to scope of work and quality standards as business needs dictateProvide technical support and direction to field locations regarding new or existing technologies, operational standards, and staff development; provide technical support to the regional office as neededEnsure usage and compliance of company tools. Serve as the MA subject matter expert (SME) for company tools, such as Node Health Report, Node Slayer, CPE telemetry, DRUM, eQA Live, eQA PM, and meter based home certificationSupport and drive the regional and company-wide training initiatives for maintenance techniciansParticipate in preparation of the capital and operating budget process and monitor activity throughout the year to ensure operating expenses and system plant maintenance expenses are controlled according to the budgeted plan to meet or exceed annual cash flow.Monitor current procedures and tests performed in accordance with FCC standards to ensure compliance with FCC standardsMonitor & review system material management procedures, inventory control, safety-training program and security to ensure compliance with standard operating proceduresEnsure system maps are updated timely and are current/accessible to field technical teamsEvaluate & consult with cross-functional leadership and their teams regarding technical operations and strategic planning of the network, including rebuilds, interconnections and VHub implementations and new product deploymentAs needed, assist with the facilitation of Statement of Work (SOW) & renewals for contract labor resourcesMaintain records as required by system, regional, and corporate offices, the FCC, and other government agenciesEstablish positive employee relations through effective communication and ongoing supportDevelop an effective frontline leadership team and assist with developing their direct reports to drive a high performance culture and environmentAdhere to industry specific local, state, and federal regulations, as applicableKnow, understand and follow company policyPerform other duties as assignedREQUIRED QUALIFICATIONSAbility to read, write & speak the English language to communicate with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional mannerAdvanced knowledge of network designs, network architectures, and network topologiesAbility to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipmentAbility to drive Company vehicle in a safe and responsible mannerAbility to accurately measure distances, using tapes or other measuring devicesAbility to carry, climb &operate extension ladder (approx. 32 ft high and 90 pounds)Ability to differentiate between different sizes/colors of wiresAbility to make cable connections in tight spaces by bending, reaching, twistingAbility to operate a bucket truck & test equipment, required to perform job dutiesAbility to operate appropriate computer or test equipment associated with positionAbility to perform job from high places (i.e. poles and roofs)Ability to use the following hand tools electric drills, hammers, wrenches, screwdriversAbility to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool beltsAbility to work while standing 50-70% of the timeAbility to work with small components/wires to make cable connections, to splice coaxial cableAbility to use handheld communication devices and applicationsKnowledge of HFC, Advanced Video, and IP NetworksAbility to handle multiple projects&tasks, maintain confidentiality, &to prioritize and organize effectivelyAbility to make decisions and solve problems while working under pressureAbility to supervise and motivate othersAbility to use personal computer and software applications/ Microsoft OfficeKnowledge of the capital and operating budget processDemonstrated effective leadership skillsAdvanced knowledge of company products and servicesAdvanced knowledge and understanding of the testing and reporting of technical proofs of performanceAdvanced knowledge of construction practices and specificationsAdvanced knowledge of Headend operation & standardsAdvanced knowledge and ability of Installation/Service requirements both as it relates to policies & proceduresKnowledge of all FCC compliance reports/other rules and regulationsUnderstanding of applicable local and state rules & regulationsUnderstanding of OSHA rules and regulations, both federal & stateUnderstanding of power distribution systemsKnowledge of Analog Transmission Line theory, Electronic theory,Fiber Optic theoryKnowledge of National Electric Code and National Electric Safety CodeEducationBachelor's degree in Electronic Engineering or related field, or equivalent experienceNCTI Advanced Technical Certification or SCTE Certification or equivalentRelated Work Experience Number of Years System engineering experience 5 Management experience 2 PREFERRED QUALIFICATIONSFCC General Radio Telephone/Radio Telegraph license or equivalentWORKING CONDITIONSMajority of work performed in an office environmentMay work indoors in confined space, poorly ventilated areas such as attics during extreme heatExposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutionsWork outdoors in all kinds of weather and at all times of the day or nightWork performed near power lines and electricityWork and travel in inclement weatherWork performed at various heights above ground on telephone/power polesWork in a 24x7, fast paced environmentMay require overnight travel and extended hours,employmentType:Full Time,identifier:250651BR,industry:Field Technician, Maintenance Technician, Strategic Planning,title:Maintenance Manager,url:,hiringOrganization:{@type:Organization,name:SPECTRUM,logo:},jobLocation:{@type:Place,address:{@type:PostalAddress,addressLocality:Lexington,addressRegion:Kentucky,addressCountry:United States,streetAddress:1575 Winchester Rd Suite 140,postalCode:}}}

Company info

Charter Communications
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