Job Details

HampM Retail Department Manager

Company name

Clarksville, IN, United States

Employment Type

Manager, Retail, Bluecollar

Posted on
Jul 30, 2020

Valid Through
Nov 12, 2020

Apply for this job


This is H&M. Together we make it possible:

Department Managers play a very interesting role within the H&M

ecosystem. On the one hand, they’re focused on managerial basics: sales

maximization, customer service, department profitability, policies, and

procedures. But on the other, they are thought of as mentors or coaches,

ensuring that the teams they are responsible for are growing, happy, and, most

importantly, living the H&M values that we hold so dear. We believe that

the best company needs the best people in order to thrive, and Department

Managers are squarely responsible for ensuring that this holds true.


Department Manager -

{Mall Name / Popular Name or City / State}





Reports to:

Store Manager

Direct Reports:


Supervisor, Sales Advisor(s)

Overall Job Function: Responsible for sales, customer service

and profitability of a department. Manages a team within a department according

to H&M values, standards, policies and procedures and is responsible for

all people development functions.

Job Responsibility

including but not limited to:


Organize and distribute the work of his/her staff, set

priorities and keep an overview of the tasks to be accomplished in accordance

with the Store Manager

Manage, recruit, on board, train, develop and provide succession

planning for the staff in the store in partnership with the Store Manager

Carry out supervisory responsibilities in accordance with the

organization’s policies and applicable laws including approving time-off

requests, pay, location or title changes; conducting terminations and

corrective actions and making employment decisions

Assist the Store Manager in maintaining an overview of all

Employee Relations responsibilities in the store to ensure a positive work



Take action within department to maximize sales through joint

operational and commercial focus to obtain highest level of profitability

Proactively ensure your team has knowledge on all product,


promotion, display guidelines and merchandise information

Ensure garment presentation, garment level and visual standards

within the department are presented according to H&M’s expectations

Plan and coordinate with the visual team on all activities

concerning campaigns, promotions and sales activities in his/her department


Effectively schedule the staff within the department according

to the needs and restrictions of the business and adjust hours as necessary to

reach store and SPH goals

Work with sales and cost plans, budgets and other available tools

to make business decisions to ensure maximum profitability

Responsible for knowledge and completion of cash office

operational functions

Follow and execute safety and security routines to prevent loss

and guarantee employee and customer safety

May be assigned overall store responsibility in absence of Store


Customer Service

Maintain high-quality H&M direct and indirect customer

service by providing the best shopping experience for each customer and role

modeling the 5 basic demands on the selling floor, in the fitting room and at

the cash point

Financial Accountability:

Assist Store Manager in establishing and overseeing sales and

cost plans, budgets and variable costs for department; work with comparable

sales from last year, sales to budget and future sales trends to maximize


Accurately record sales and worked hour figures

Minimum Candidate Qualifications:

High School graduate or equivalent. Associate’s or Bachelor’s

Degree preferred

Preferably 2-3 years of retail management experience, including

direct supervisory experience, or comparable management role experience

Ability to lift in excess of 20 pounds

Ability to stand for long periods of time; bend, stretch, engage

in repetitive motions, push; pull and carry items (mannequins, clothing, totes,

torsos, etc.) for a short distance

Ability to climb a ladder and use a stepstool


Exceptional customer service and interpersonal skills

Proven organizational and analytical skills

Ability to be proactive to drive sales by creating selling


Strong merchandising skills with the ability to drive the

business through creativity and extensive fashion knowledge

Ability to take own initiative and work under own direction

Ability to work strategically, tactically and operationally

Able to multi-task in a fast paced environment

Ability to establish effective routines for excellent

communication with all members of the team to maximize productivity

Ability to provide feedback in a constructive and professional


Ability to handle conflict and resolve problems constructively

Experience in administrating progressive discipline process and

performance management

Basic computer skills, such as browser navigation, software

interaction and data entry are needed

Open availability including evenings and weekends

Minimal travel required as necessary (i.e.Workshops)

Company info

Website :

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