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Job Details

Multi-Unit Team Leader

Company name
H & R Block Services, Inc.

Jamestown, NY, United States

Employment Type

Retail, Hospitality

Posted on
Sep 04,2019

Valid Through
Dec 18,2019

Apply for this job


Job Information

H&R Block

Multi-Unit Team Leader



New York



Multi-Unit Team Leader

Job Description:

Are you a passionate people leader, capable of managing multiple offices? Do you want to work for six months of the year, and have the remainder of the year free to pursue other interests?

H&R Block is looking for a Multi-Unit Team Leader to accelerate our seasonal tax business by managing three H&R Block offices and providing leadership to the customer-centric teams that work within them.

As a Multi-Unit Team Leader,

you will serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives (i.e., clients, revenue and earnings) for three tax offices. Prior tax preparation experience is not required. You'll begin working a flexible part-time schedule in the fall as you ramp up for the busy tax season, then transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities

What you'll do...

Manage office staffing, operations, and logistics for three offices with support from two Associate Team Leaders

Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement

Assist the DGM in recruiting and interviewing candidates for tax office associate positions

Build an engaging team environment, across all offices, by training and coaching associates while holding them accountable to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions

Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns

Lead daily team meetings and communicate essential information to tax office associates

Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management, for staff in all offices

Travel between the three offices as required

May prepare tax returns, as needed

Job ID:








Tax Office Job Categories:

Multi-Unit Team Leader

Minimum Qualifications:

What you'll bring to the team...

People management experience, with the demonstrated ability to grow and develop associates

Demonstrated aptitude for growth plan execution and ability to lead towards growth culture

Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision

Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs

Computer proficient with the ability to use MS Office

Bachelor�s degree in a related field, or HS diploma with the equivalent combination of experience

Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

It would be even better if you also had...

Multi-unit people management experience in the retail, restaurant, banking, or other related industry; management of people within military service positions can also be a good fit

Company info

H & R Block Services, Inc.
Website :

Company Profile
H&R Block is the world’s largest tax services provider, having prepared more than 650 million tax returns since 1955. There are approximately 12,000 company-owned and franchise retail locations in all 50 states, Puerto Rico and other U.S. territories, and on U.S. military bases around the world. An H&R Block branded retail office is located within five miles of most Americans.

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