Technology Innovation Manager

Profile

Technology Innovation Manager
The candidate will collaborate with the Business Operations Team and Practice Area Leaders and others to assess current strategies and develop new ones to enhance the delivery of client service and introduce innovative efficiency tools and resources. Collaborate with the Business Operations Team and Practice Area Leaders and others to drive process improvement utilizing the Firm’s existing technology, identify software packages/platforms to meet these needs, and evaluate alternative outsourcing options. Build relationships and foster collaborative approach to work with internal clients across practice groups and departments. Drive and guide the rollout and implementation of process improvements at both the practice area and firm-wide level, including developing timelines and training plans. Help to develop and implement project management tools that will aid attorneys and staff in the management of client matters. Communicate application problems and issues to IT department colleagues. Stay up to date with developments in both commercial and custom-built desktop and cloud-based applications used by the firm while keeping abreast of trends in law firms and the legal industry. Train, coach, and mentor attorneys and staff on the firm’s suite of technology solutions, process improvement and project management. Organize and conduct user surveys, analyze, and report on the data. Establish metrics for measuring and reporting the success and performance of process improvement measures. Maintain expertise in change management and user adoption as they apply to law firms. Attend and participate in professional group meetings, maintain awareness of new trends and developments in the industry, and makes recommendations on future practices and software needs to senior staff. Collaborate with the Business Operations Team and Practice Area Leaders and others to develop a Knowledge Management system. Attend and participate in Legal Technology Association meetings, seminars, and conferences.

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