Document Administration Lead

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Document Administration Lead

Duties: The candidate will participate in the development of strategic plans, goals, and objectives, ensuring alignment with those of Market Operations and company. Work with senior management to define documentation accuracy goals and objectives. Manage and appraise the accuracy and completeness of all customer paperwork within the hub, determining and directing corrective action as needed. Define and implement paperwork best practices to ensure compliance with applicable regulatory standards. Continuously evaluate team effectiveness and hub level success in fields of paperwork accuracy and overall customer satisfaction. Provide guidance and performance feedback to Paperwork Specialists, Customer Advocates, and market leadership to ensure effective paperwork procedures are in place. Assess any process gaps and problem solve solutions efficiently, utilizing expertise and leveraging cross-functional teams. Assist with customers as needed via phone, email, and text to obtain information necessary to accurately complete customer paperwork and vehicle titling and registration. Partner with the Regulatory Compliance team to create and maintain compliance best practices within hub. Track regulatory compliance success to determine and implement training requirements. Work closely with local regulatory agencies and/or partners to receive, generate, and submit paperwork in compliance with local requirements. Create a work and team environment that inspires positive communication, team cohesion, and adherence to Values.

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