Customer Account Manager
we call our assistant manager role Customer
because this position is so much more than assistant
Aaron’s provides a fun and positive
environment for our associates and a place where we take building relationships
with our customers personally!
As a Customer Account Manager, you will be essential in helping our
customers achieve ownership by providing individualized attention in managing
the customer accounts department (responsible for customer renewal payments)
and achieving company standards on non-renewal closing percentages. Additional
Customer Account Managers help support the overall needs of the store by
assisting other associates and acting as key holder in the store manager’s
absence. At Aaron’s, you are making a difference—your dedicated attention to
each customer helps bring the closer to our mutual goal of ownership. Come see
why the difference is personal at Aaron’s, connect with us today!
Personally support every customer to Own it.
Manage the collections process
Counsel customers to gain timely lease/merchandise renewals
Confirm customer identification, collect money and obtain customer
signatures on lease agreements
Contact customers who have not renewed merchandise agreements
Monitor customer payment history and habits and make recommendations
to support the customer to ownership
Customer Care and Service
Maintain customer contact over the phone and through home visits
Update customer information and maintain accuracy
Achieve monthly account goals
Review and close lease agreements with customers
Act as key holder as necessary
Facilitate returns in collaboration with store manager
Clean and certify merchandise in the cleaning station for all
merchandise personally returned
Additional responsibilities as assigned by management
Two years of college or two years of previous management experience
Good communication and interpersonal relationship skills
Position routinely requires lifting &
up to 50 lbs. without help and up to 300 lbs. with the assistance of
Strong telephone manners
As a Potential Aaron’s Associate
our purpose and passion for making a real difference in the lives of others and
the rewards that come from creating strong personal connections for life.
You’ll be a contributing team member in an environment that embraces challenge
and has a strong drive to achieve. We like to set the bar high, roll up our
sleeves and work together to out-perform the competition. You’ll have an
opportunity to work in an environment which prides itself on recognizing and
rewarding top performers.
Aaron’s has a
long legacy as an industry leader, with continued growth regardless of the
economy. In business since 1955, our stores are built on a foundation of excellence, customer focus, &
quality products and services. Personally and professionally, we hold ourselves
to high standards and unwavering commitment to do what’s right; treating every
individual with respect, compassion and integrity. We are highly invested in
the communities we serve through our community outreach programs; donating
time, products and services locally and nationally.
As a Customer
Accounts Manager at Aaron’s, you will have access to a comprehensive benefits
package that includes: Paid time off including vacation days, sick days and
& commission opportunities
Five day work
week, Sundays always off!
& vision insurance
must comply with the Aaron’s Driver Qualification policy which includes: a
satisfactory MVR (driving record), a valid Driver’s License, D.O.T.
physical/certification in states that require it.
A drug screen
and criminal background investigation is required.
Aaron’s is an
Equal Opportunity Employer
Website : http://www.aarons.com
Aaron's, Inc. (NYSE: AAN), a national leader in the sales and lease ownership and specialty retailing of residential and office furniture, consumer electronics, home appliances and accessories, has more than 1,800 Company-operated and franchised stores in 48 states and Canada. Founded in 1955 by entrepreneur R. Charles Loudermilk Sr. and headquartered in Atlanta, Aaron's has been publicly traded since 1982. In 2009, Aaron Rents re-branded to Aaron's, Inc to bring the company in line with the same name that all stores now operate under. Over 55 million households across North America know and trust the Aaron's name.