Job Details

Customer Account Manager

Company name
Aaron's, Inc.

Lansing, MI

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Customer Account Manager

At Aaron’s,

we call our assistant manager role Customer

Accounts Manager

because this position is so much more than assistant


Aaron’s provides a fun and positive

environment for our associates and a place where we take building relationships

with our customers personally!

As a Customer Account Manager, you will be essential in helping our

customers achieve ownership by providing individualized attention in managing

the customer accounts department (responsible for customer renewal payments)

and achieving company standards on non-renewal closing percentages. Additional

Customer Account Managers help support the overall needs of the store by

assisting other associates and acting as key holder in the store manager’s

absence. At Aaron’s, you are making a difference—your dedicated attention to

each customer helps bring the closer to our mutual goal of ownership. Come see

why the difference is personal at Aaron’s, connect with us today!

Job Duties

Personally support every customer to Own it.

Manage the collections process

Counsel customers to gain timely lease/merchandise renewals

Confirm customer identification, collect money and obtain customer

signatures on lease agreements

Contact customers who have not renewed merchandise agreements

Monitor customer payment history and habits and make recommendations

to support the customer to ownership

Customer Care and Service

Maintain customer contact over the phone and through home visits

Update customer information and maintain accuracy

Store Operations

Achieve monthly account goals

Review and close lease agreements with customers

Act as key holder as necessary

Other duties

Facilitate returns in collaboration with store manager

Clean and certify merchandise in the cleaning station for all

merchandise personally returned

Additional responsibilities as assigned by management



Two years of college or two years of previous management experience

Good communication and interpersonal relationship skills

Position routinely requires lifting &


up to 50 lbs. without help and up to 300 lbs. with the assistance of

a dolly

Valid driver’s



organizational skills


professional appearance

Strong telephone manners

As a Potential Aaron’s Associate

You’ll share

our purpose and passion for making a real difference in the lives of others and

the rewards that come from creating strong personal connections for life.

You’ll be a contributing team member in an environment that embraces challenge

and has a strong drive to achieve. We like to set the bar high, roll up our

sleeves and work together to out-perform the competition. You’ll have an

opportunity to work in an environment which prides itself on recognizing and

rewarding top performers.

About Aaron’s

Aaron’s has a

long legacy as an industry leader, with continued growth regardless of the

economy. In business since 1955, our stores are built on a foundation of excellence, customer focus, &

quality products and services. Personally and professionally, we hold ourselves

to high standards and unwavering commitment to do what’s right; treating every

individual with respect, compassion and integrity. We are highly invested in

the communities we serve through our community outreach programs; donating

time, products and services locally and nationally.

As a Customer

Accounts Manager at Aaron’s, you will have access to a comprehensive benefits

package that includes: Paid time off including vacation days, sick days and


Unlimited bonus

& commission opportunities

Five day work

week, Sundays always off!

Medical, dental

& vision insurance

401(K) with

company match

Life insurance



All drivers

must comply with the Aaron’s Driver Qualification policy which includes: a

satisfactory MVR (driving record), a valid Driver’s License, D.O.T.

physical/certification in states that require it.

A drug screen

and criminal background investigation is required.

Aaron’s is an

Equal Opportunity Employer

Company info

Aaron's, Inc.
Website :

Company Profile
Aaron's, Inc. (NYSE: AAN), a national leader in the sales and lease ownership and specialty retailing of residential and office furniture, consumer electronics, home appliances and accessories, has more than 1,800 Company-operated and franchised stores in 48 states and Canada. Founded in 1955 by entrepreneur R. Charles Loudermilk Sr. and headquartered in Atlanta, Aaron's has been publicly traded since 1982. In 2009, Aaron Rents re-branded to Aaron's, Inc to bring the company in line with the same name that all stores now operate under. Over 55 million households across North America know and trust the Aaron's name.

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