Job Details


Company name
The PNC Financial Services Group

Mountain Brook, AL

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Auto req ID281268BRHR Job Code101204 Teller Job ProfileDelivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners.Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.Applies product and procedural knowledge to solve customer's problems.Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.  Position CityAL - Mountain BrookPosition TitleTellerLine of BusinessRetail Banking - Branch BankingBuilding LocationAL067 - Birmingham - Mountain Brook Job TypeRegularTotal Hours Per Week40Job StatusFull TimeShiftDaylight EEO StatementPNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by lawLocation(s)AL - Mountain BrookJob PreviewTo learn more about this and other opportunities on our team watch this video.Required Education and ExperienceRoles at this level typically do not require a university / college degree or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.Job Specific CompetenciesTech Savvy -  Basic Experience Advise, educate and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well being. Problem Solving -  Basic Experience Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations. Effective Communications -  Working Experience Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Accuracy and Attention to Detail -  Working Experience Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy. Managing Multiple Priorities -  Basic Experience Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Matrix Management -  Basic Experience Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines. Fraud Detection and Prevention -  Basic Experience Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations. BANKING PRODUCTS -  Basic Experience Knowledge of and ability to provide products and services available through the retail banking branch. Understanding Customer Needs -  Basic Experience Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of different customers. Addressing Customer Needs -  Basic Experience Knowledge of and ability to meet customer needs by offering appropriate products in an appropriate manner.  Core CompetenciesManages Risk -  Basic Experience Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework. Customer Focus -  Basic Experience Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.  Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Full Time Teller within PNC's Retail Branch organization, you will be based in Mountain Brook, Al at the Mountain Brook branch.

Company info

The PNC Financial Services Group
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Company Profile
PNC offers a wide range of services for all our customers, from individuals and small businesses, to corporations and government entities. No matter how simple or complicated your needs, we're sure to have the products, knowledge and resources necessary for financial success. Retail Banking We provide deposit, lending, cash management and investment services to more than 6 million consumer and small business customers across 19 states and the District of Columbia. Customers can bank whenever and wherever they want via more than 2,600 branches, online and mobile services along with 9,000 ATM machines, many of which can be used to make deposits and cash checks. The award-winning Virtual Wallet® helps to save and spend smarter, and avoid unnecessary fees. Cash Flow InsightSM is an online resource for small businesses to track and manage cash flow.

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