Sr. Manager Technology LampD

Profile

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Senior Manager, Technology Learning & Development is accountable for a broad portfolio of internally developed and externally sourced technology learning products, ensuring alignment with business objectives, and record of business/financial impact. As the primary owner of multiple portfolios of learning assets, this role will indirectly lead teams of Product Managers tasked with maintaining the full lifecycle of learning products within a given portfolio. Employing strong business collaboration, data intelligence, market research, and strategic thinking, this role will ensure all products within their portfolios continue to meet the needs of our business and advance the capabilities of our global technology workforce. This position will work in collaboration with Talent Management and Learning Engagement leads, business subject matter experts, and Program Managers to oversee and influence learning solutions and development initiatives. These initiatives will ensure that Comcast technologists and their leaders are equipped with the skills they need to build our technical and competitive future. Success in this role is predicated on a candidate's ability to fully understand the impact product management has on the achievement of real employee development and adopting and practicing core skills required of sound product ownership. Candidates should enjoy and thrive in a dynamic, fast-paced environment, and understand the connection between the full portfolios they support, the employees for whom the portfolio is designed, and the business strategy guiding the effort. Candidates must be well organized, self-motivated, and have a strong bias for action.

Job Description

Specific Job Responsibilities

Portfolio Management: Owns and manages multiple learning portfolios.

Provides integrated management of multiple products by monitoring and forecasting supply and demand to maintain differentiation and mitigate product obsolescence throughout its lifecycle.

Understands the business and consults with Comcast leadership as well as HR business partners to assess needs, co-create development strategies, address skill gaps, and support business initiatives.

Ensures all Comcast policies regarding security, privacy, recordings, etc. are followed and actioned accordingly for their respective learning portfolios.

Partners closely with teammates within ULearn Engagement roles to understand the learning available to support certain technology domains at Comcast.

Aligns portfolio with Comcast's current goals, future strategy, and clearly defines value proposition.

Identifies and incubates new product opportunities from initial design to establishing a strong business case for investment.

Adjunct Engineers: Grows and scales learning experiences available for their respective learning portfolios.

Partners with business leaders to identify key areas of opportunity for leveraging Adjunct Engineer support.

Responsible for selecting, onboarding, and coaching Adjunct Engineers.

Partners with ULearn Delivery, Adjunct Engineers, and other teams to ensure availability of all workshops, virtual instructor led, or hands on activities within their respective learning portfolios.

Knowledgefest: Owns and manages the Knowledgefest program for ULearn.

Note: Knowledgefest is a virtual conference like event targeted towards our global technology workforce with an open invitation to anyone at Comcast to attend.

Responsible for leading a cross functional project team who manage the planning and execution of the event globally.

Ensures that all organizations are equally represented during decision making activities.

Additional Responsibilities:

Functions with a good level of autonomy to own solutions and work with teams on more complex projects

Responsible for leading a team but does not directly manage people

Creates and delivers business impact stories and ROI

Demonstrates financial stewardship

Stays current with external trends on learning and development best practices

Establishes clarity with teammates, and business partners on expectations, ownership, and next steps

Other duties as assigned

Desired Knowledge & Competencies

Operates with 'One Comcast' mindset and builds strong and valued working relationships across the company

Delivers on commitments to internal and external customers.

Achieves goals through operational excellence, defining a clear path to accomplish objectives

Shapes and/or aligns efforts with Comcast's direction, applying a long-term perspective and external awareness

Effectively analyzes issues, making sound and timely decisions and recommendations

Sets and adopts long-term strategy that translates goals and objectives into tangible results

Leverages market research and insights to negotiate costs, build and time to market in the alignment with minimum viable product

Experience with implementation of talent development and learning programs

Demonstrated knowledge of digital learning tools and platforms as well as (v)ILT modalities

Data-Driven decision making with the ability to frame options to optimize for alternate (or specific) outcomes

Proven presentation and communications skills

Consulting experience (internal or external) highly desired

Strong business acumen

Understanding of latest adult learning theory

Experience resolving conflicts over complex issues

Ability to display a commitment to promoting team spirit and working collaboratively to achieve team goals

Learns fast, is adaptable

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Requirements

Bachelor's degree or equivalent

Approximately 5-7 years of experience in Learning and Development or equivalent

Demonstrated passion for learning and development, evidenced in part by a history of personal learning and development efforts

Experience coordinating learning programs for others and delivering education to technical/professional audiences.

Strong relationship management skills with demonstrated ability to effectively partner with executives and others across several functions.

Ability to work with IT and/or system developers/administrators to identify technological applications or constraints and leverage technology to achieve desired results

Excellent interpersonal, presentation, and verbal/written communication skills

Strong application of Agile project management and driving innovative thinking through Design Thinking processes

Systems thinker, with the ability to bring together people and teams from across the organization to collaboratively create holistic product experiences

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Salary:

National Pay Range: $73,500.80 USD-$172,267.50 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com