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Job Details

Home Mortgage Processor Senior Specialist

Company name
Citizens Financial Group.

Location
Marlton, NJ, United States

Employment Type
Full-Time

Industry
Finance, Customer Service

Posted on
Mar 25, 2020

Valid Through
Jul 08, 2020

Apply for this job






Profile

DescriptionLoan processors ensure timely and accurate management of all mortgage loans originated by our sales partners.  Processors are responsible for gathering information and reviewing documentation from our customers from the time of application through closing, ensuring each customer’s loan is accurate and complies with all regulatory and bank requirements.  Ideal candidates possess exemplary customer service, organizational and time management skills with a focus on quality and production.  Ability to meet deadlines and adherence to all bank service level agreements and compliance and regulatory guidelines are critical.  Optimal candidates will have a proven history of meeting and/or exceeding customer satisfaction, quality and production goals in a fast-paced team environment.  Description of Function:Professional and timely communication in both oral and written formats with external and internal customers; dedicated to providing superior customer serviceFollow up on all required customer and third party documentation, ensuring timely review and submission to underwriting and closing partners in compliance with bank and regulatory guidelinesEnsure all processing required touch point communications and follow up steps are completed while ensuring clear and concise documentation of statuses are updated in the record system every step of the wayMeet department customer service, quality and productivity standards within required turn-timesAccess and use Citizens Bank approved websites and programs as neededAbility to navigate product and guideline repository to stay abreast of the latest product, policy and procedure changesEnsure all compliance training is completed ahead of deadlineQualificationsExemplary customer service skills, both written and oral, with external and internal customers and vendorsExceptional time management, organizational skills and ability to meet deadlines is critical to this positionAbility to take complex terminology or documentation requests and translate into simple and easy to understand terms for customersAttention to detail and focus on quality while meeting productivity standards requiredMust be able to multi-task in a fast paced environmentExperience navigating product, procedure and policy guidelinesProficient PC skills, including Microsoft Office, 2-3 years’ experience preferred3-5 years of mortgage industry experience required 3-5 years working knowledge of DTI and LTV ratios with ability to understand loan documentation and related reports and/or websites preferred3-5 years’ experience processing conventional, government and bond loans 3-5 years’ experience working with self-employed borrowers and tax returnsThorough understanding of regulatory guidelines including, but not limited to, Fair Lending, Reg B, TRID, etc. Empower.Net experience preferredEducation:High School or Equivalent (GED) requiredAssociate Degree / Bachelor Degree preferredHours & Work ScheduleHours per Week: 40Work Schedule: Monday-Friday,educationRequirements:Why Work for Us,employmentType:1st Shift,identifier:202494,industry:F,qualifications:Qualifications Exemplary customer service skills, both written and oral, with external and internal customers and vendors Exceptional time management, organizational skills and ability to meet deadlines is critical to this position Ability to take complex terminology or documentation requests and translate into simple and easy to understand terms for customers Attention to detail and focus on quality while meeting productivity standards required Must be able to multi-task in a fast paced environment Experience navigating product, procedure and policy guidelines Proficient PC skills, including Microsoft Office, 2-3 years’ experience preferred 3-5 years of mortgage industry experience required 3-5 years working knowledge of DTI and LTV ratios with ability to understand loan documentation and related reports and/or websites preferred 3-5 years’ experience processing conventional, government and bond loans 3-5 years’ experience working with self-employed borrowers and tax returns Thorough understanding of regulatory guidelines including, but not limited to, Fair Lending, Reg B, TRID, etc. Empower.Net experience preferred Education: High School or Equivalent (GED) required Associate Degree / Bachelor Degree preferred   Hours & Work Schedule Hours per Week: 40 Work Schedule: Monday-Friday

Company info

Citizens Financial Group.
Website : https://www.citizensbank.com/HomePage.aspx

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