Carle Foundation Hospital
Champaign, IL, United States
Certified Medical Assistant / Patient Service Rep - Mobile Health Clinic
Community Health Initiatives_10_49
Full - Time
M-F 8a-5p w/ flexibility
On Call Requirements:
Anthony Dr. Champaign
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The Patient Services Representative/Certified Medical Assistant coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, cash management, charge posting, and patient appointment scheduling. This employee also maintains department patient care supplies, ensures timely flow of patients, and assists physicians, advance practice providers, medical students, and nurses to provide optimal care to patients and families. The PSR/CMA will also participate and assist with maintenance and upkeep on the Mobile Health Clinic vehicle. Conveys a positive image and provides information to ensure patient's needs are met.
High School Diploma/Equivalent. Associates Degree in related field or Certified Healthcare Access Associate from NAHAM is acceptable in lieu of Associate's degree.
CERTIFICATION & LICENSURE REQUIREMENTS
Basic Life Support (BLS). Successful completion of medical terminology course within six (6) months of start date in position. Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA). Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) from the following certification bodies: National Health Career Association (NHA), National Association for Health Professionals (NAHP), American Medical Technologists (AMT), American Association of Medical Assistants (AAMA), National Center for Competency Testing (NCCT), American Allied Health (AAH) or The American Registry of Medical Assistants (ARMA). In addition, this certification requires successful completion of a Registered/Certified Medical Assistant (RMA / CMA) program OR Successful completion of Carle/Parkland Certified Medical Assistant (CMA) Academy. CDL preferred.
Previous public contact position, basic computer skills, and experience using fax machine, copier and other general office equipment. Other experience will be taken into consideration.
Strong communication skills; observes high standard of confidentiality; ability to deal with a large volume of calls and multiple tasks concurrently; memory for details; ability to prioritize and complete tasks under stressful conditions with interruptions; is creative, innovative, problem-solver and effective at leading change. Must be able to work independently as well as function as part of .the mobile service team. Interpersonal skills necessary to deal effectively with staff members, regulatory agencies, and officials when conducting safety inspections
Answers telephone, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.
Manage all incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls.
Competent and proficient with coverage and rules that apply to eligibility, network coverage, and benefits.
Assist passengers in boarding and disembarking from the vehicle in a safe manner
Ensures safety on the mobile unit
Trained or competent to initiate and secure prior authorizations as needed.
Ability to build and maintain EPIC schedules. Manage provider or department schedules: rescheduling patients, holding provider’s time off, monitoring the schedule for errors, making and submitting template changes to Cadence team.
Rooming patients: Collecting pertinent information regarding the patient's chief complaint, family history, social history, surgical history, and medication reconciliation upon arrival for a patient visit.
Telephone Interactions: As directed, completing necessary telephone communications with patients, families, pharmacies, and/or other health care facilities. Gathering information and maintaining patient information via telephone per department specific processes and policies.
Provide patient with written instructions regarding procedures, medications, or follow up instructions at the direction of the provider. CMA staff may retrieve and provide condition specific education from the internet, internal website, or printed materials per the provider directions and orders.
Administer medications per the provider order.
Provide assistance with prescription medication refills per department protocols. Call medications into pharmacies, notify patients of refills, and documents actions within the EMR per provider orders.
Administration of immunizations, PPD testing, nebulizer treatments, oral medication administration to patients age 0-150
Obtain vital signs on patients of all ages to include weight, height, blood pressure, pulse ox, pulse.
Assist with in office procedures per department needs.
Complete medication reconciliation in office of all medication and over the counter medications that the patient may be taking
Assist with physical forms, DME forms as assigned. Assists with registration, reception, and data entry.
Maintains files for patients and clients.
Assists with follow up calls, inventory of supplies, and other administrative reports.
Performs health screenings, POC testing, health education, and other medical assistant duties specific to the mobile services setting.
Assists in management of the Vaccines for Children regulations.
Assists with updates on client contact information for the mobile service patients.
Assists in the set up and tear down of the Mobile health clinic including the mobile vehicle, tents, waiting room tables and chairs, and assists with supply management (ordering and restocking).
Assists in scheduling school visits in collaboration with the Mobile Services Manager.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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Carle Foundation Hospital
Website : http://www.carle.com/Hospital