Job Details

Head of Legal Operations

Company name
Automatic Data Processing, Inc.

Roseland, NJ, United States

Employment Type

It, Legal

Posted on
Jun 07, 2023

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ADP is hiring a Head of Legal Operations

We are hiring a Head of Legal Operations to develop and oversee ADP's Legal Operations function. The role will drive strategic planning and execution of key ADP Legal Department initiatives that increase operational efficiencies, including implementation of policies, processes, and technologies to enhance the value and productivity of the ADP Legal Department. The ideal candidate must be client service-focused, detail-oriented and have the diplomatic presence to collaborate with multiple ADP stakeholders and legal professionals.

This role will be based in Roseland, NJ, Alpharetta, GA or Miami, FL working in in a hybrid work environment working in the office 3 days a week and the flexibility of working from home 2 days a week.

Strategic and Operational Planning and Reporting

Develop and support ADP Legal Department strategic planning process

Manage Department strategic plans and initiatives to increase high-value impact, efficiency, productivity, and responsiveness of the ADP Legal Department

Create metrics and monitor progress to measure success against Department strategic initiatives

Identify, collect, and report on key performance indicators and productivity metrics on a global basis

Identify and track relevant external benchmarks for managing in-house legal departments

Manage the Legal Department's internal Net Promoter Score (NPS) survey process and NPS action plan

Perform / manage special projects and responsibilities assigned by the Chief Legal Officer

Directly manage two Legal administrative partners

Legal Information and Process Technology

Formulate the technology strategy for the Legal Department

Identify, implement, maintain, and optimize technologies used by the Legal Department, including matter management, knowledge management, e-billing, e-discovery, and e-signature tools

Perform day-to-day operational support for updates, enhancements, troubleshooting, system access, vendor support for Legal Department technologies

Process and track updates and enhancements to technologies and tools to ensure proper implementation

Communications and Department Administration

Develop and implement the ADP Legal Department's strategic communications plan and processes, and measure effectiveness and relevance of Department communications

Oversee management of Legal Department specific policies and procedures

Organize and manage Department and Legal Senior Leadership Team meetings

Assess, develop, and manage support model for Legal Department administrative staff

Partner with HR to support the Legal Senior Leadership Team on HR processes and key talent initiatives

Finance and Budget Management

Partner with Finance to develop and manage the Legal annual operating plan and all department budgets

Assist with the planning, forecasting and management of all categories of Department spend, including headcount, contingent workers, and outside firms and vendors

Work as primary interface between the Legal Department and Finance

Training, Knowledge Management and Professional Development

Identify and implement training and professional development opportunities

Manage internal CLE program

Develop and manage new hire onboarding processes

Oversee development and implementation of department policies and procedures

Support the creation of self-help tools for business and functional stakeholders

Develop and maintain internal knowledge management practices

Outside Counsel and Firm / Vendor Management

Develop and manage tracking and reporting of ADP's law firms and other outside vendors

Manage ADP Legal Department's law firm engagement and vendor assurance processes

Support ADP Legal Department's DE&I Committee on law firm reporting of DE&I metrics

Manage ADP's processes for reviewing law firm conflict waiver requests

A little about ADP

We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ , multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel:

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here:


Bachelor's degree required preferably in Business, Information Technology or equivalent combination of education and professional experience; MBA or JD preferred

8 years of work experience in legal operations

Experience working with senior executives

Executive management experience and proven track record of making an impact, developing, and executing on strategies and delivering superior results in both the short term and long term

Demonstrable experience working with alternative legal service providers preferred

Technology-savvy; proficient in all Microsoft Office applications

Expertise with Legal Operations technologies, including for intake, contract management and review, matter management and e-billing

Excellent interpersonal skills; comfortable dealing with all levels of our organization

Proactive approach to recognizing needs, solving problems, anticipating issues

Demonstrated track record of influencing senior level stakeholders (both internal and external)

Excellent written and oral communication skills; strong ability to communicate concisely with and align a wide variety of audiences, including senior management and key external stakeholders

Well organized, able to prioritize well, works efficiently and shows flexibility as workloads fluctuate

Consummate team player with excellent judgment

Capacity to think strategically to identify issues and develop long-term solutions

Ability to handle multiple assignments and manage major projects to successful completion

Demonstrated project management skills

Some travel may be required

You'll love working here because:

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.

Continuously learn through ongoing training, development, and mentorship opportunities.

Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.

Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for?

Apply now!




Explore our COVID-19 page to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

Company info

Automatic Data Processing, Inc.
Website :

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