Job Details

Market IT Manager Level 2 NE - Seattle Marriott Waterfront - Military veterans preferred

Company name
Marriott International, Inc.

Location
Seattle, WA

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Profile

Marriott International is the world\u2019s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
JOB SUMMARY

Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated area. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.

CANDIDATE PROFILE
Education and Experience
\u2022 College degree or equivalent work experience. Possess 2-4 years\u2019 experience in like Information Technology position.
\u2022 Previous experience in Marriott IT.
\u2022 System-related professional certifications desired.

CORE WORK ACTIVITIES
Managing Technology Needs within Budget Targets
\u2022 Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
\u2022 Confirms that area is in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
\u2022 Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices.
\u2022 Conducts periodic inventories of applications and hardware; prepares reports for property management as requested.
\u2022 Confirms that technology assets are secured.
\u2022 Complies with technology-related vendor contracts.

Building and Sustaining Relationships with Customers
\u2022 Writes and presents proposals, analyses, project plans, cost models, etc. inwritten and/or oral formats.
\u2022 Provides customer service.
\u2022 Responds to inquiries from customers/vendors/peer group.
\u2022 Provides detailed status reports as requested.

Ensuring Client Technology Needs are Met
\u2022 Assists in disaster recovery and business continuity as it relates to technology.
\u2022 Provides technical guidance.
\u2022 Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) & Request Center Processes.
\u2022 Provides escalation and guidance to property pertaining to guest & associate internet access requirements.
\u2022 Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.
\u2022 Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.
\u2022 Moves/adds/changes PCs/peripherals; migrating data when necessary.
\u2022 Performs routine desktop backup as scheduled or directed.
\u2022 Provides end-user support.
\u2022 Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.
\u2022 Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT&/or Vendor resources.
\u2022 Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
\u2022 Provides project support for corporate, regional and property initiatives.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Company info

Marriott International, Inc.
Website : http://www.marriott.com

Company Profile
Marriott International, Inc. is a leading hospitality company with more than 3,900 properties, 18 brands, and associates at more than 3,900 managed and franchised properties around the world. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for more than 80 years, the company is headquartered in Bethesda, Maryland, USA, and reported revenues of nearly $13 billion in fiscal year 2013.

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