Green Bay, WI, United States
Operations Technician III - Green Bay','1910897','!*!Equal Opportunity Employer Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: colleaguecare@AssociatedBank.com or call: (800) 878-3282.
JOB SUMMARY Under general supervision, performs a variety of operational tasks for a moderately complex-to-complex process of functions. Takes accountability for entire process from receipt of work to resolution or closure. Tasks require coordination of information among various operational areas and customers. Acts as escalation point for less senior technicians for complex issues or transactions, providing training as needed. Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering requirements. Responsible to report any procedure or process that doesn’t meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associated’s anonymous Ethics Hotline. KEY RESULT AREAS System Accuracy Customer Service/Research Compliance Calculations Documentation Security JOB ACCOUNTABILITIES 1. Receiving and reviewing incoming work and contacting appropriate resources as needed.
2. Entering transactions into CRT/PC, verifying accuracy; and balancing general ledger accounts.
3. Perform fast, effective, accurate, and courteous service to customers and banks.
4. Resolving complex customer issues using multiple resources and records.
5. Preparing, editing, distributing, and/or correcting specialized and/or complex documents.
6. Provide regular reports on customer feedback and trends in problems or situations involving various product activities. ','!*!JOB SPECIFICATIONS Minimum Education High School or equivalent Diploma Preferred Education Technical or Associate Degree Minimum Experience 2 years office experience Preferred Experience 3 years banking office/operations experience
Other Duties and Responsibilities Performs other duties as assigned. Job Requirements Adherence to Company policy and procedures is required. Perform duties in accordance with the Vision & Values of Associated Banc-Corp. Regular attendance is required. Basic math and reading skills, and attention to detail. Use of basic office equipment (e.g., photocopier, voice mail, fax machine, calculator, multiple line telephones, typewriter, computers etc.). Represent the organization in a professional and positive manner. ','Information Technology','Full-time','Day Job','','Wisconsin-Green Bay','','2870 Holmgren Way','','Green Bay','54304','Operations Technician III - Green Bay
Website : https://www.associatedbank.com/
At Associated Banc-Corp, we’re proud of our long and rich tradition of providing superior financial services to our communities, combined with exceptional customer service. Personal service is our guiding principle, from providing products that meet and exceed individual customer needs, to doing the “little things” that make your experience with Associated a special one.