Senior UX Experience Designer - Author by Humana

Profile

Description

Responsibilities

Author by Humana: Who We Are

Imagine using your workday to make a meaningful difference in people's lives. Envision working in an environment where you are not only encouraged to create a positive change but also given the tools to make that change happen.

Welcome to Author! We are the future of healthcare and our mission is to transform the experience we provide for the Medicare population - working to meet their social, emotional, and medical needs, and enabling them to focus on their life's ambitions and goals.

The role

You will join the Product & Experience team. We drive the product vision for our digital experiences. Each experience we create we recognize will make the difference.

Designing for seniors is challenging: older adults are better versions of ourselves, more discerning, and recognize that any digital experience needs to demonstrate value before even trying it. We need to get it right (and we will), even if we don't know precisely what 'it' looks like just yet.

We have a deep, talented team, and we're looking for, well, we hope, you. As a senior experience designer, you will be at the forefront of designing new products and service within health and wellness. You have a strong focus on user experience and strive to create clear, beautiful, inclusive digital experiences that engage and empower our members.

What you bring

Passion . For getting it right.

Design thinking . You do user-centered design process. You think systemically. Dieter Rams' principles for good design inspire you.

Focus . Our members come first. All we create is in service to them.

Chops . Create unique design visions and visual languages, and lead execution across a broad range of omni-channel experiences

Collaboration . Work with product, UX, and strategy team members to ideate, sketch, and design solutions that deliver on member needs and Jobs To Be Done

Commitment . From initial planning sessions to conversations with design technology teams, you see the work through, and in a way that builds up the team.

System thinking . Help define and create a flexible, coherent design system and component library for digital.

Storytelling . Bring the brand to life through visual narrative and experiences.

Play . Develop high-level and detailed storyboards, mockups, and prototypes to communicate and persuade.

Baseline essential requirements

Bachelor's Degree in HCI area, or related field

7 years visual and user-centered design expertise

Comfortable with ambiguity in a fluid organization

Experience delivering insights about people and behavior in a way that generates empathy, emotion, and engagement

Familiarity with Jobs To Be Done methodology

Ability to rapidly iterate, delivering wireframes, mocks, and prototypes which approximate the customer experience

Expert systems thinker, strong knowledge of interaction design principles and methodology

Proficiency with design, prototyping, and delivery tools of the day (we've been using Figma, Sympli and Miro, but you know - Sketch, Adobe CC, Invision, etc), and at ease jumping into whatever emerging technology tools come next.

Experience working in Agile environment

Embrace challenges and inspire new ways of thinking

All the usual: self-motivated, solid communicator, proactive, thrives in multidisciplinary teams, balances great design with short deadlines, isn't evil.

Plus Plus - (aka, nice to have experience)

Experience with conversational interaction design and its related technologies (natural language understanding, speech recognition, dialog generation, and speech synthesis)

Experience designing and building solutions within healthcare space.

Comfortable creating, conducting, and analyzing user studies

Additional information

Portfolio must accompany resume and contain details of project work and your role in that project. Work should span mobile, web. Any visual experience or web application experience is a plus.

No need for a cover letter.

This job is full time and, when we return to our offices, will be based out of Boston (281 Summer Street). There may be travel from time to time to other offices or for customer research purposes. Will consider Remote Associates.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com