ABM Industries Inc.
Gretna, LA, United States
Responsible for planning, organizing and directing activities of associates in Environmental Service department to ensure safe, smooth and efficient operations and providing the best patient experience possible.
III. RESPONSIBILITIES – ESSENTIAL FUNCTIONS:
Plans and administers activities of the Environmental Services associates to ensure continuous operation and timely delivery of services. Establishes priorities, assigns work, and monitors performance, quality and timeliness. Assigns and reassigns work based on workload and daily priorities.
Gives direction, motivation and guidance to the Environmental Services Department to accomplish established standards to meet or exceed customer satisfaction.
Plans, organizes, and directs short and long term departmental activities in accordance with regulatory and accrediting organizations.
Functions as a resource to staff and hospital team members.
Communicates clearly and effectively with direct reports, the hospital team, the immediate supervisor, and interdepartmentally.
Demonstrates effective oral communication skills in the following: active listening, assertiveness, providing feedback/coaching, team building, and conflict management.
Demonstrates effective written communication skills in written reports.
Attends administrative meetings and participates in assignments as requested.
Assists the Director in ensuring that the assigned site is its fiscal responsibilities and operating within established budgetary guidelines.
Facilitates, creates, distributes and maintains all necessary reports and documentation for the multiple sites. Assures that Monthly and Hours Reports are consistently accurate and on time.
Plans and implements staff scheduling, position controls, and attendance control procedures.
Assures all supplies/equipment are purchased through approved vendors.
Assesses and utilizes appropriate data in order to improve operations.
Views everything with a process improvement mindset.
Reports all pertinent data to System Director/Director and ABM Healthcare Corporate Office in a timely manner.
Supports the implementation and administration of HSS Patient Experience Program.
Promotes a customer service mindset at all times to both internal and external customers.
Responds to all requests from customers with a can do attitude. Follows up on requests with a sense of urgency.
Supports TQM/Customer Services Initiatives.
Demonstrates commitment to achieving patient satisfaction and employee engagement targets for the organization and department(s).
Practices and promotes the customer skills as provided through on-going training and in-services, including customer retention and service recovery.
Develops/coaches associates to ensure fullest potential is reached.
Oversees the recruitment, hiring, training, development, performance evaluation and management of employees within assigned departments.
Ensures work assignments and schedules meet department and facility needs to maintain quality standards.
Ensures department Training Programs at all sites are being conducted within appropriate timeframes.
Knows all procedures, union agreements, or employee personnel manuals and meets all regulatory agency requirements.
Maintains current knowledge of grievance and disciplinary procedures. Communicates effectively and maintains competent coaching and counseling skills during performance review and employee discipline process.
Demonstrates knowledge of applicable health and safety regulations and safety policies/procedures.
Ensures department compliance with all regulations and policies.
May participate in hospital and/or ABM safety committees.
Other duties as assigned
Bachelor’s Degree. In lieu of Bachelor’s Degree, High School Diploma/GED with 5 years of relevant management experience is acceptable.
Minimum of three years of proven work experience in a leadership role within the Healthcare field is required.
Work experience in a leadership role within an acute care setting.
Work experience in a large academic medical center.
Experience directing/managing a unionized workforce is strongly preferred.
Gretna, LA 70056 US (Primary)
ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)
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ABM (NYSE: ABM)
is a leading provider of facility solutions. ABM’s comprehensive capabilities include janitorial, electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes – from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports. ABM Industries Incorporated, which operates through its subsidiaries, was founded in 1909. For more information, www.abm.com
ABM is an EOE (Minority / Female / Veteran / Disability / Gender Identity / Sexual Orientation) and is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 855-350-0226. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM 2019. All Rights Reserved.
With over 100 years of facility solutions experience, we continue to serve thousands of clients across the U.S. and in over 20 international locations. ABM offers: ABM is one of the largest facility management services providers in the U.S. We offer state-of-the-art, dependable building maintenance services cost effectively. Our substantial base of long-term clients demonstrates the importance that we place on building enduring relationships. As an ABM client, you have the advantage of obtaining multiple services under one contract with a single point of contact, making it easy for you to outsource these functions without administrative headaches. We provide any combination of services on a local, regional or national basis.